Senior Application Operations Engineer – M25 in Surrey

Step into a role that offers genuine growth, long-term stability and the chance to make a meaningful impact on one of the UK’s most significant highways networks. As a Senior Application Operations Engineer, you will play a pivotal role in shaping how we manage and maintain the Brightly Confirm (RMMS) system—an essential platform supporting the safe and efficient operation of the M25. With just under 15 years remaining on this major project, this is an opportunity to build a lasting career while contributing to the continuous improvement of digital systems that keep our network moving.

You will be part of an evolving organisation that values innovation, collaboration and forward thinking. Whether you’re motivated by technical challenge, career progression or the chance to leave a legacy within a high‑profile national infrastructure contract, this role offers it all. If you are seeking a position that blends excitement, purpose and professional development within a supportive and inclusive environment, this is your opportunity to thrive.

What You’ll Be Doing

In this role, you will take ownership of the Brightly Confirm application, ensuring it operates reliably, efficiently and in step with the needs of our teams and the expectations of National Highways. You’ll be a key partner to colleagues across the business—supporting maintenance teams, planners, asset specialists and analysts—helping them get the very best from the tools that underpin our operations. You’ll play an active role in shaping how Confirm evolves across CPS, configuring workflows, improving data quality and driving smarter, more efficient ways of working. Your insight will help us refine processes, enhance asset and maintenance planning and ensure the system remains a trusted foundation for operational decision-making.

Collaboration will be at the heart of your work. You’ll engage with internal teams, external contractors, National Highways and system vendors to ensure alignment, smooth releases and well‑managed integrations. You will also empower system users by providing training, guidance and expert support, building confidence and capability across the organisation. As a champion of continuous improvement, you will identify opportunities to enhance workflows, strengthen data integrity and maximise the value and performance of Confirm. Your efforts will help shape a more digitally enabled future for CPS—ensuring the system, and the people who rely on it, grow stronger together.

Who We’re Looking For

We’re looking for someone who is curious, driven and ready to make a meaningful contribution to the future of digital asset management on the M25. You will thrive in this role if you enjoy solving complex problems, supporting others, and shaping systems that make a real difference to operational performance. If you’re passionate about technology, eager to learn and excited by the chance to play a key role in a long‑term national infrastructure project, we would love to hear from you.

Qualifications

• Experience as a System Administrator or Application Operations Engineer.
• The ability to learn RMMS/Confirm quickly through structured training and hands‑on experience.
• An understanding of highways maintenance and asset management principles.
• Proficiency in SQL and confidence with system configuration.
• Experience working with GIS, APIs and system integrations.
• Strong problem‑solving abilities and clear, effective communication skills.
• Knowledge of IT security, data protection and good digital governance.

While not essential, it would be advantageous if you also have:

• Experience within highways or wider infrastructure environments.
• Familiarity with cloud platforms, mobility tools and digital field‑working solutions.
• Relevant certifications such as ITIL, Microsoft, SQL or GIS.

Results Driven: Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence: Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork