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- Tasks: Lead teams to ensure smooth operations on the M25, tackling challenges head-on.
- Company: Join Connect Plus Services, a key player in maintaining Europe's busiest motorway.
- Benefits: Enjoy career stability, professional development, and a supportive team environment.
- Why this job: Gain unique experience with cutting-edge technology and large-scale infrastructure projects.
- Qualifications: CSCS qualification, leadership experience, and a customer-focused mindset required.
- Other info: Diverse and inclusive culture committed to sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Network Operations Supervisor, you will support the safe delivery of Network Operations activities within your allocated area of the M25 network. Your leadership will help ensure that planned and reactive operations run smoothly, challenges are resolved quickly, and performance targets are consistently met.
You will lead a team of Incident Support Unit (ISU) Operatives, Emergency Response Team (ERT) Operatives and, at Dartford only, Recovery Operatives. You will promote a safety‑first culture, ensuring that teams are well briefed, working efficiently, and equipped with the correct resources.
You will also support the delivery of inspection regimes, maintaining high standards of work across all activities, and contribute to incident management as the Bronze Command on the network. Your effective leadership and focus on continuous improvement will directly contribute to the long‑term success of the M25 network, ensuring it remains safe, resilient, and well maintained.
This role will have direct reports across ISU, ERT and Recovery Operatives (Dartford only).
What You’ll Be Doing
- Manage on‑site teams, including all ISU, ERT and Recovery Operatives.
- Carry out litter surveys, gate stops and safety tours.
- Supervise the delivery of planned and reactive works, ensuring high standards, efficiency, and timely completion.
- Update the Maintenance Management System with all relevant work activity data.
- Ensure sufficient resources are in place to deliver operational requirements.
- Support the development and implementation of RAMS and procedures.
- Prepare and deliver daily work briefings on methodology, hazards, risks and control measures.
- Deliver detailed shift debriefs to identify issues and embed lessons learned.
- Support accurate use of data devices for reporting and record‑keeping.
- Oversee routine vehicle checks, driving record accuracy, and defect reporting/rectification in line with CPS procedures.
- Manage day‑to‑day people activities including performance monitoring, absence, overtime and annual leave.
- Support team development through feedback, coaching and training.
- Manage rotas to ensure adequate staffing.
- Promote continuous improvement and encourage teams to identify opportunities to enhance performance.
- Support sustainability objectives by ensuring activities align with environmental best practice and long‑term CPS goals.
Who We’re Looking For
- Appropriate CSCS qualification.
- SMSTS/SSSTS.
- Experience in highways maintenance operations or similar transferable experience.
- Team leadership and performance management experience.
- Strong communication skills.
- Strong customer‑focused mindset.
- UK Driving Licence.
Working Arrangements
This role follows a 4‑on, 4‑off shift pattern, rotating equally between four day shifts and four night shifts.
Behavioural Competencies
- Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
- Energising: Role models positive and energised project focused attitudes towards and continuous improvement.
- Challenging: Seeks and advocates improvements to add value and drive continuous performance.
- Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
- Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long-Term Stability & Growth
With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do. CPS is dedicated to reducing its carbon footprint through sustainable practices and innovative solutions.
Network Operations Supervisor – M25 employer: Connect Plus Services
Contact Detail:
Connect Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Supervisor – M25
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at CPS on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's game day! Research the company, understand their values, and be ready to discuss how your experience aligns with the role of Network Operations Supervisor. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight times when you've successfully led teams or managed projects. Use specific examples that demonstrate your ability to inspire and energise others, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CPS and contributing to the M25 network.
We think you need these skills to ace Network Operations Supervisor – M25
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Operations Supervisor role. Highlight your experience in highways maintenance and team leadership, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but impactful, and don’t forget to mention your commitment to safety and continuous improvement.
Showcase Your Leadership Skills: As a Network Operations Supervisor, strong leadership is crucial. In your application, emphasise your experience managing teams and how you've successfully led projects or initiatives. We want to see how you inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CPS!
How to prepare for a job interview at Connect Plus Services
✨Know Your Stuff
Make sure you understand the key responsibilities of a Network Operations Supervisor. Familiarise yourself with the M25 network operations, safety protocols, and the importance of effective team leadership. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you resolved challenges or improved performance. Highlight your ability to promote a safety-first culture and how you’ve supported team development through feedback and coaching.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to incident management or resource allocation. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges, the company’s approach to continuous improvement, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
