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- Tasks: Join our team to ensure the M25 is safe and operational through incident response and maintenance.
- Company: Connect Plus Services maintains the M25, one of the UK's busiest transport routes.
- Benefits: Enjoy career stability, professional development, and a supportive, inclusive work environment.
- Why this job: Make a real impact on road safety while gaining unique experience in a high-profile infrastructure project.
- Qualifications: Valid UK driving licence, CSCS Operative Card, and relevant NVQ qualifications required.
- Other info: Flexible working options available, with shifts including days, nights, and weekends.
The predicted salary is between 30000 - 42000 £ per year.
At Connect Plus Services, we play a vital role in maintaining the safety, integrity, and smooth operation of one of the UK’s most important transport routes—the M25 DBFO (Design, Build, Finance, and Operate) Network. With over 15 years remaining on this long-term contract, this is more than just a job—it’s an opportunity to build a lasting career with purpose, stability, and real impact.
We’re looking for a dedicated and proactive Level 0 ISU Operative to join our team at Blunts Farm. In this role, you’ll be on the front line of keeping the network safe and operational, supporting efficient service delivery through incident response, hazard clearance, maintenance, and other key operational tasks.
You’ll be part of a collaborative team where every day brings variety and challenge, and where your contributions truly matter. Whether you’re responding to a live incident or ensuring the network is in top condition, your work helps keep millions of journeys moving safely and smoothly.
This role offers not just day-to-day satisfaction, but also long-term development and progression opportunities within a high-profile infrastructure project that is set to shape the future of transport for years to come.
Expected to work the shift pattern (days, nights, weekend, and bank holidays) to meet
operational requirements.
• Shift pattern is 4 shifts on, 4 shifts off, to include weekends and bank holidays.
• Reasonable level of travel around M25 network and between depots
• Travel to meetings, training and works sites outside normal operational area.
• Expected to participate in out of hours working to fulfil Winter Maintenance.
What You’ll Be Doing
As a valued member of our frontline team, you’ll play a crucial role in ensuring the M25 remains safe, clear, and operational for all road users—day and night.
You’ll be the first on the scene to respond to road-related incidents, hazards, and collisions, acting in a Bronze incident command capacity and calling on specialist support when needed. Working in line with our policies and safety procedures, you’ll help ensure swift and effective clear-up, enabling traffic to keep moving.
Your day-to-day responsibilities will include a broad and rewarding mix of tasks such as:
Carrying out safety patrols, debris clearance, and responding to incidents
Performing routine maintenance activities like graffiti removal, street cleansing, and sign repair
Supporting emergency traffic management when required
Participating in winter service operations, helping to keep the network safe in challenging conditions
Completing vehicle checks and maintaining accurate driving and safety records
Using mobile devices to log data and complete reports clearly and accurately
Attending required training to keep your skills sharp and your knowledge up to date
You’ll also help maintain our fleet and equipment, report any issues that could impact safety, and take care of company property such as vehicles, radios, and tablets.
This is a hands-on role where no two days are the same. You’ll be part of a supportive, inclusive team that takes pride in keeping the network running smoothly and making a real difference to road users every single day.
Who We’re Looking For – Key Requirements
We’re looking for someone who’s committed to safety, teamwork, and delivering essential services that make a real impact on the road network. If you meet the following requirements, we’d love to hear from you:
A valid UK driving licence, minimum Category C (LGV Class 2)
A current Driver Qualification Card (DQC)
A valid CSCS Operative Card
Level 2 NVQ in Highways Maintenance, including Licence to Practise (LTP)
ROLO Sector Scheme 18 certification
Unit 518 (Winter Service Operations) and Unit 580 (Snowplough/V-blade operation)
Vehicle Marshall training
Completion of 12AB IPV (Impact Protection Vehicle) Courses
Competency in using a disc cutter/abrasive wheel
Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
Challenging : seeks and advocates improvements to add value and drive continuous performance.
Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long-Term Stability & Growth
With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.
Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.
Note to all internal CPS employees:
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk
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Level 0 ISU Operative – M25 employer: Connect Plus Services
Contact Detail:
Connect Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 0 ISU Operative – M25
✨Tip Number 1
Familiarise yourself with the M25 network and its operational challenges. Understanding the specific areas where incidents commonly occur can give you an edge during interviews, as it shows your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Connect Plus Services. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Highlight any relevant certifications or training you have that align with the job requirements, such as winter service operations or vehicle marshalling. Being able to discuss these qualifications confidently can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you demonstrated teamwork, problem-solving, and a commitment to safety, as these are key attributes for the Level 0 ISU Operative role.
We think you need these skills to ace Level 0 ISU Operative – M25
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Level 0 ISU Operative position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to highways maintenance, incident response, or safety operations. Use specific examples to demonstrate your capabilities in these areas.
Showcase Your Qualifications: Make sure to clearly list all relevant qualifications such as your UK driving licence, CSCS Operative Card, and any NVQs or certifications. This will help the employer quickly see that you meet the essential criteria for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for Connect Plus Services and how you can contribute to their mission.
How to prepare for a job interview at Connect Plus Services
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Level 0 ISU Operative. Familiarise yourself with tasks like incident response, maintenance, and safety protocols. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Highlight Relevant Experience
Prepare to discuss any previous experience related to highways maintenance or emergency response. Share specific examples that showcase your skills and how they align with the job requirements, such as handling incidents or performing routine maintenance.
✨Emphasise Teamwork and Safety
Since this role involves working closely with a team, be ready to talk about your teamwork skills. Discuss how you prioritise safety in your work and how you contribute to a collaborative environment, which is crucial for maintaining the M25.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the shift patterns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
