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- Tasks: Manage roadspace bookings and support scheduling for fault rectification on the M25.
- Company: Join Connect Plus Services, a joint venture maintaining Europe's busiest motorway.
- Benefits: Enjoy flexible working, career stability, and professional development opportunities.
- Why this job: Be part of a dynamic team making a real impact on transport safety and efficiency.
- Qualifications: IT literate with experience in booking systems; knowledge of traffic management is a plus.
- Other info: Hybrid role with a supportive, inclusive culture focused on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Join our forward-thinking Connect Plus Services Technology Team and be part of something truly impactful. This is more than just a job — it’s an opportunity to grow, make a difference, and enjoy long-term stability on a project with 15 years still to run.
You’ll play a key role in maintaining and enhancing the M25’s cutting-edge technological infrastructure — a critical part of one of the UK’s most vital transport networks. Your day-to-day will include managing roadspace and traffic management bookings (NOMS) for fault rectification, keeping our Service Now job management system up to date, and supporting our Maintenance Coordinator with scheduling and closures.
Working closely with a collaborative and supportive team — including the Fault Coordinator, Performance Manager, and stakeholders across roadspace, planning, and scheduling — you’ll be at the heart of a dynamic, fast-paced environment that values innovation and teamwork.
Whether you’re based in Dartford, Leatherhead, or South Mimms, this is a chance to develop your career while helping keep the M25 running smoothly for millions of people every day.
What You’ll Be Doing
As a vital member of our team, you’ll help ensure the smooth running of one of the UK’s most critical road networks — the M25. Your work will directly contribute to keeping millions of journeys safe, efficient, and on time.
You’ll play a key role in coordinating and managing roadspace bookings for reactive fault works — liaising with third parties, arranging permits and sharing closures where needed to make sure everything runs like clockwork.
Collaboration will be at the heart of what you do. You’ll work closely with the Technology Services Coordinators, Roadspace team, and others across the business to keep schedules aligned and priorities clear, while helping us meet our key performance targets.
Accuracy and efficiency will be essential as you capture and maintain detailed records in the NH Service Now system, ensuring all data is precise and up to date.
Above all, you’ll champion safety — consistently applying our ‘Zero Harm’ philosophy and helping us build a safer, stronger network for everyone.
Who we’re looking for
- IT literate, conversant with database applications, competent in the use of MS Office applications, MS Excel/Word/Projects (or similar).
- Previous experience in managing booking systems would be adventitious.
- Knowledge of the area network would be beneficial.
- A technical bias would be advantageous.
- Working knowledge of highways activities, traffic management and incident management.
- Working knowledge of National Highways’ Service Now job management system, and/or Connect Plus Services Network Occupancy Management (NOMS) system
Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
Challenging : seeks and advocates improvements to add value and drive continuous performance.
Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long-Term Stability & Growth
With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.
Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.
Note to all internal CPS employees:
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk
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Faults Scheduler employer: Connect Plus Services
Contact Detail:
Connect Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Faults Scheduler
✨Tip Number 1
Familiarise yourself with the National Highways’ Service Now job management system and the Connect Plus Services Network Occupancy Management (NOMS) system. Understanding these systems will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Network with current employees or professionals in the field, especially those who have experience with traffic management and scheduling. This can provide you with valuable insights into the role and the company culture, which can be beneficial during interviews.
✨Tip Number 3
Demonstrate your understanding of safety protocols and the 'Zero Harm' philosophy during any discussions or interviews. Showing that you prioritise safety will resonate well with our team and align with our core values.
✨Tip Number 4
Prepare to discuss your previous experience with booking systems and how you've managed schedules in fast-paced environments. Highlighting relevant examples will help us see how your skills can directly contribute to the success of our team.
We think you need these skills to ace Faults Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Faults Scheduler role. Emphasise your IT literacy, experience with booking systems, and any knowledge of traffic management or highways activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your commitment to safety and teamwork.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you managed scheduling or booking systems. Provide examples of how you contributed to team success and improved processes in those positions.
Showcase Your Soft Skills: The role requires collaboration and communication. Use your application to demonstrate your ability to work well in a team, manage relationships with stakeholders, and advocate for continuous improvement.
How to prepare for a job interview at Connect Plus Services
✨Know Your Systems
Familiarise yourself with the NH Service Now job management system and the Connect Plus Services Network Occupancy Management (NOMS) system. Being able to discuss your experience or knowledge of these systems will show that you're prepared and understand the tools you'll be using.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Emphasise your ability to communicate effectively and align priorities with others.
✨Demonstrate Attention to Detail
Accuracy is crucial for this position. Prepare to discuss how you ensure precision in your work, especially when managing bookings and maintaining records. You might want to mention any specific methods or tools you use to stay organised.
✨Embrace Safety Culture
The company values a 'Zero Harm' philosophy, so be sure to express your commitment to safety in the workplace. Share any relevant experiences where you prioritised safety and how you can contribute to building a safer network.
