Delivery PMO Lead (Renewals and Improvements) in Dartford

The Delivery PMO Lead is accountable for the project management function within CPS, including project controls and on-site supervision. The role is responsible for ensuring that Renewals and additional scope (Improvements) projects are delivered through a consistent, high-quality process that reflects industry best practice. The postholder must also ensure that the project management and supervision teams are appropriately resourced to meet workload requirements and productivity targets, and that individual performance is managed in conjunction with the relevant Delivery Leads.

The postholder will lead client relationship management with Connect Plus and National Highways, ensuring that CPS’s professional services meet expectations and that opportunities for additional work are identified and realised. The role also includes responsibility for the Project Controls function, ensuring that accurate, high-quality performance analysis is available to support all project delivery teams, and that programme data enables delivery teams to anticipate and manage future delivery risks. The postholder is further responsible for ensuring that the supervision team works safely, efficiently and productively across all active construction activities, and that CPS’s obligations under the CDM Regulations and the contract are met.

Demonstrate visible safety leadership across the team. Ensure HSW standards are clear and maintained by all Project Managers and Supervisors on site. Ensure the whole team has documented safety objectives that contribute to improving HSW performance and support the principles of Making Safety Personal. Implement a consistent approach to performance management across the Project Management, Supervision and Project Controls teams. Ensure all team members have SMART personal objectives, regular 1:1s, and twice-yearly formal PDR discussions. Address underperformance where required (in conjunction with Delivery Leads, where appropriate). Support the development of team members to achieve their personal and professional aspirations.

Ensure clear, documented project management processes are in place and applied consistently across all asset-led delivery streams. Undertake assurance activities to monitor application and effectiveness of these processes.

Keep project management processes under regular review to assess their effectiveness and efficiency. Ensure processes are tailored to the needs of each project type (based on risk and complexity). Drive continuous improvement across the team.

Ensure effective and accurate project, portfolio and programme reports are in place across all delivery streams (including PDA and, where possible, Inspections/Maintenance). Provide high-quality management information to support Asset Delivery performance.

Review the forward work programme and liaise with Delivery Leads to ensure appropriate resource levels and competencies are in place, in line with budget approvals. Maintain target productivity levels across the team.

Act as the key interface for stakeholders relating to CP Renewals and Improvements. Ensure delivery updates are communicated clearly and in line with stakeholder needs.

Work with Delivery Leads to coordinate resources efficiently within the organisational matrix to meet project deadlines and quality standards.

Essential Experience & Skills
Degree or equivalent experience in a technical or project management discipline. Proven experience delivering projects within a programme of approximately £100m+ per year. Strong leadership skills, ideally with experience leading teams within a matrix organisation. Ability to manage multiple projects simultaneously and work effectively under pressure. Strong understanding of industry safety standards and regulations, including the Construction (Design and Management) Regulations. Project Management Professional (PMP) or equivalent certification.

Customer Focus
Dedicated to meeting internal and external customer expectations. Actively gathers customer insight and uses it to improve services and solutions. Ensures positive customer experiences and strong relationships.
Focus on Excellence
Willing to go the extra mile to exceed expectations. Continuously seeks opportunities to add value and enhance performance. Puts aside personal agendas to support the wider team, customers, suppliers and stakeholders. Shares knowledge, ideas and expertise to build collective capability.
Respect
Recognises and values others by encouraging open communication and engagement.
Trust
Acts with openness and honesty. Is reliable, consistent and approaches all tasks with a positive, can-do attitude.

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth
With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do. CPS is dedicated to reducing its carbon footprint through sustainable practices and innovative solutions.

About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis. At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

Note to all internal CPS employees: If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk.

Additional information
Security clearance
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong – a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.