Control Room Operator – Dartford

Overview

This is an exciting opportunity to lead and manage a dedicated team of control room operators, ensuring the safe and efficient operation of the strategic M25 DBFO road network. You’ll play a key role in delivering excellent service and performance, making a real difference to one of the UK’s most vital transport links.

With over 15 years remaining on this major project, the role offers not only day-to-day challenge and variety but also long-term stability and career growth. It’s a chance to develop your leadership skills, be part of a high-performing team, and contribute to a project that underpins the movement of people and goods across the country.

What You’ll Be Doing

In this role, you’ll be at the heart of keeping one of the UK’s most important road networks running safely and efficiently. Every day will bring variety, responsibility, and the chance to make a real difference.

You will:

• Coordinate primary and secondary response teams, deploying resources to resolve incidents safely and effectively.
• Receive and share information clearly and accurately to protect safety and ensure swift resolutions.
• Monitor CCTV, tunnel, and bridge safety systems, taking prompt action when required.
• Keep accurate records of network occupancy using bespoke systems and databases.
• Escalate and communicate critical incidents to colleagues and stakeholders in real time.
• Work to agreed performance and quality standards, following Connect Plus policies and HR procedures.
• Build strong relationships with partners and stakeholders, including liaison with the HE Regional Operations Centres, NTIC, and NILO.
• Support decision-making during severe weather events in line with the Severe Weather Plan.

Who We’re Looking For

We’re looking for someone who thrives in fast-paced environments and enjoys making a real impact. Ideally, you will bring:

• Experience working in environments where resources need to be deployed quickly and effectively.
• A background in performance-driven settings, with a focus on results.
• Strong communication skills, both written and verbal.
• The ability to solve problems effectively, considering options and outcomes.
• Confidence in operating multiple database systems to a high standard.
• Calmness under pressure, with the ability to prioritise and manage multiple events.
• The ability to meet the requirements for security clearance.
• Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
• Challenging: seeks and advocates improvements to add value and drive continuous performance.
• Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
• Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk