At a Glance
- Tasks: Manage and monitor the M25 network, ensuring safety and efficiency.
- Company: Join Connect Plus Services, a leader in motorway operations.
- Benefits: Career stability, professional development, and a supportive team environment.
- Other info: Diverse and inclusive workplace focused on innovation and teamwork.
- Why this job: Be part of a world-class team and make a real impact on road safety.
- Qualifications: Experience in operational control rooms or emergency services preferred.
The predicted salary is between 30000 - 40000 € per year.
Join Connect Plus Services as a Control Room Operator and be at the heart of managing and monitoring the strategic M25 DBFO network. Based at Dartford, with South Mimms as a resilience fallback, you will work as part of the Control Room team to ensure the consistent delivery of a high standard of service, supporting the safe and efficient operation of the motorway network. You may occasionally be required to travel to other locations to meet operational demand. In this role, you will contribute directly to the safety, performance and resilience of the network—responding to incidents, coordinating resources, and maintaining accurate operational records.
What You’ll Be Doing
- Coordinating the deployment of resources during incidents, ensuring all responses comply with company policy and contractual requirements.
- Receiving and disseminating information accurately to optimise safety, efficiency and incident resolution.
- Monitoring CCTV, tunnel and bridge safety systems, and taking appropriate action when alarms are triggered.
- Maintaining accurate records of network occupancy using bespoke databases.
- Ensuring that colleagues and stakeholders are kept informed of critical incidents via the appropriate escalation platforms.
- Working to agreed business performance and quality standards.
- Building strong, effective working relationships with key stakeholders, including real‑time liaison with National Highways Regional Operations Centres, NTIC, and NILO.
- Receiving and implementing weather‑related decisions in line with the Severe Weather Plan, supporting the safe and resilient operation of the network during all conditions.
Who We’re Looking For
We are seeking a skilled, proactive Control Room Operator with experience in environments requiring time‑critical deployment of resources—ideally within operational control rooms, emergency services, or National Highways settings. You will be confident operating in a performance‑driven environment, with:
- Excellent oral and written communication skills
- Strong problem‑solving ability
- The ability to remain calm under pressure
- Strong organisational skills and the ability to manage competing priorities
- Sound judgement to make informed decisions that maintain network safety and performance
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world‑class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting‑edge technology, large‑scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long‑Term Stability & Growth
With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do. CPS is dedicated to reducing its carbon footprint through sustainable practices and innovative solutions.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis. At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to HR@connectplusm25.co.uk.
Control Room Operator – Connect Plus Services | Dartford, Kent employer: Connect Plus Services
At Connect Plus Services, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the heart of the M25 motorway network in Dartford. Our commitment to employee growth is evident through our investment in professional development and career progression opportunities, while our inclusive culture fosters collaboration and innovation. Join us to be part of a world-class team dedicated to safety and efficiency, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator – Connect Plus Services | Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Connect Plus Services on LinkedIn. Ask them about their experiences and any tips they might have for landing the Control Room Operator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the M25 network and its operations. Show us you’re not just interested in the job, but that you understand the impact of your role on safety and efficiency.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you might need to make quick decisions under pressure. We want to see how you handle real-time challenges, so be ready to share examples during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Connect Plus Services.
We think you need these skills to ace Control Room Operator – Connect Plus Services | Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Operator role. Highlight any relevant experience in operational control rooms or emergency services, and don’t forget to showcase your problem-solving skills and ability to stay calm under pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Be sure to mention your communication skills and your ability to manage competing priorities.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to coordinate resources effectively and maintain safety standards. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Connect Plus Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with the M25 network and the specific challenges it presents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed time-critical situations or resolved incidents. Highlight your ability to remain calm under pressure and how you coordinated resources effectively. This will illustrate your suitability for the fast-paced environment you'll be working in.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. Use specific examples to back up your points, showcasing your strong oral and written communication skills.
✨Demonstrate Your Team Spirit
Connect Plus Services values teamwork, so be ready to discuss how you've built effective working relationships in previous roles. Share instances where you collaborated with stakeholders or colleagues to achieve common goals, emphasising your ability to contribute positively to a supportive and inclusive team environment.
