At a Glance
- Tasks: Manage and monitor the M25 network, ensuring safety and efficiency.
- Company: Join Connect Plus Services, a leader in motorway operations.
- Benefits: Career stability, professional development, and a supportive team environment.
- Other info: Diverse and inclusive workplace focused on innovation and teamwork.
- Why this job: Be part of a world-class team and make a real impact on road safety.
- Qualifications: Experience in operational control rooms or emergency services preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join Connect Plus Services as a Control Room Operator and be at the heart of managing and monitoring the strategic M25 DBFO network. Based at Dartford, with South Mimms as a resilience fallback, you will work as part of the Control Room team to ensure the consistent delivery of a high standard of service, supporting the safe and efficient operation of the motorway network. You may occasionally be required to travel to other locations to meet operational demand. In this role, you will contribute directly to the safety, performance and resilience of the network—responding to incidents, coordinating resources, and maintaining accurate operational records.
What You’ll Be Doing
- Coordinating the deployment of resources during incidents, ensuring all responses comply with company policy and contractual requirements.
- Receiving and disseminating information accurately to optimise safety, efficiency and incident resolution.
- Monitoring CCTV, tunnel and bridge safety systems, and taking appropriate action when alarms are triggered.
- Maintaining accurate records of network occupancy using bespoke databases.
- Ensuring that colleagues and stakeholders are kept informed of critical incidents via the appropriate escalation platforms.
- Working to agreed business performance and quality standards.
- Building strong, effective working relationships with key stakeholders, including real‑time liaison with National Highways Regional Operations Centres, NTIC, and NILO.
- Receiving and implementing weather‑related decisions in line with the Severe Weather Plan, supporting the safe and resilient operation of the network during all conditions.
Who We’re Looking For
We are seeking a skilled, proactive Control Room Operator with experience in environments requiring time‑critical deployment of resources—ideally within operational control rooms, emergency services, or National Highways settings. You will be confident operating in a performance‑driven environment, with:
- Excellent oral and written communication skills
- Strong problem‑solving ability
- The ability to remain calm under pressure
- Strong organisational skills and the ability to manage competing priorities
- Sound judgement to make informed decisions that maintain network safety and performance
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world‑class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting‑edge technology, large‑scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long‑Term Stability & Growth
With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do. CPS is dedicated to reducing its carbon footprint through sustainable practices and innovative solutions.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis. At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to HR@connectplusm25.co.uk.
Control Room Operator – Connect Plus Services | Dartford, Kent employer: Connect Plus Services
Connect Plus Services is an exceptional employer that values flexibility and promotes a culture of diversity and inclusion, making it an ideal workplace for those passionate about highways and technology projects. Located in Leatherhead, employees benefit from a supportive environment that encourages professional growth and development, while actively contributing to sustainability goals. With a focus on strong stakeholder management and teamwork, this role offers meaningful opportunities to make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator – Connect Plus Services | Dartford, Kent
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Connect Plus Services.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Connect Plus Services. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Control Room Operator – Connect Plus Services | Dartford, Kent
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Connect Plus Services, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Connect Plus Services and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Connect Plus Services. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Connect Plus Services
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Connect Plus Services.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Connect Plus Services.
