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For Companies At a Glance
- Tasks: Manage live traffic and coordinate responses to incidents on the M25.
- Company: Join Connect Plus Services, a key player in maintaining Europe's busiest motorway.
- Benefits: Enjoy long-term stability, professional development, and a supportive team environment.
- Why this job: Make a real impact on road safety while working with cutting-edge technology.
- Qualifications: No specific experience required; just bring your calm, quick-thinking attitude.
- Other info: Flexible working options available, with a mix of office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
This is an exciting opportunity to lead and manage a dedicated team of control room operators, ensuring the safe and efficient operation of the strategic M25 DBFO road network. You’ll play a key role in delivering excellent service and performance, making a real difference to one of the UK’s most vital transport links.
With over 15 years remaining on this major project, the role offers not only day-to-day challenge and variety but also long-term stability and career growth. It’s a chance to develop your leadership skills, be part of a high-performing team, and contribute to a project that underpins the movement of people and goods across the country.
What You’ll Be Doing
In this role, you’ll be at the heart of keeping one of the UK’s most important road networks running safely and efficiently. Every day will bring variety, responsibility, and the chance to make a real difference.
You will:
Coordinate primary and secondary response teams, deploying resources to resolve incidents safely and effectively.
Receive and share information clearly and accurately to protect safety and ensure swift resolutions.
Monitor CCTV, tunnel, and bridge safety systems, taking prompt action when required.
Keep accurate records of network occupancy using bespoke systems and databases.
Escalate and communicate critical incidents to colleagues and stakeholders in real time.
Work to agreed performance and quality standards, following Connect Plus policies and HR procedures.
Build strong relationships with partners and stakeholders, including liaison with the HE Regional Operations Centres, NTIC, and NILO.
Support decision-making during severe weather events in line with the Severe Weather Plan.
Who We’re Looking For
We’re looking for someone who thrives in fast-paced environments and enjoys making a real impact. Ideally, you will bring:
Experience working in environments where resources need to be deployed quickly and effectively.
A background in performance-driven settings, with a focus on results.
Strong communication skills, both written and verbal.
The ability to solve problems effectively, considering options and outcomes.
Confidence in operating multiple database systems to a high standard.
Calmness under pressure, with the ability to prioritise and manage multiple events.
The ability to meet the requirements for security clearance.
Behavioural Competencies
Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
Challenging: seeks and advocates improvements to add value and drive continuous performance.
Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long-Term Stability & Growth
With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.
Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Further information on Disability Confident can be found at:
Note to all internal CPS employees:
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to
Control Room Operator – Dartford employer: Connect Plus Services
Contact Detail:
Connect Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator – Dartford
✨Tip Number 1
Familiarise yourself with the M25 and its operational challenges. Understanding the specific traffic patterns, common incidents, and emergency protocols will give you an edge during interviews and discussions.
✨Tip Number 2
Network with current or former Control Room Operators. Engaging with professionals in the field can provide insights into the role's demands and expectations, helping you tailor your approach when applying.
✨Tip Number 3
Demonstrate your ability to handle pressure by sharing relevant experiences. Prepare examples from past roles where you've successfully managed crises or made quick decisions, as this is crucial for a Control Room Operator.
✨Tip Number 4
Showcase your communication skills. Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently, both verbally and in writing, to make a strong impression.
We think you need these skills to ace Control Room Operator – Dartford
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Control Room Operator position. Understand the key responsibilities and requirements, such as incident management and communication skills, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in control room operations or emergency services. Use specific examples that demonstrate your ability to make quick decisions under pressure and your familiarity with operational coordination.
Showcase Communication Skills: Since clear communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Provide examples of how you've successfully communicated critical information in past roles.
Tailor Your Application: Customise your CV and cover letter to align with the values and goals of Connect Plus Services. Mention your commitment to safety, teamwork, and continuous improvement, which are essential for the Control Room Operator role.
How to prepare for a job interview at Connect Plus Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with incident management, traffic coordination, and the importance of real-time decision-making. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Control Room Operator, clear communication is key. Prepare to discuss examples where you've effectively communicated under pressure, whether verbally or in writing. Highlight your ability to relay critical information accurately.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've had to make quick decisions in time-critical situations. Use data to support your judgments and explain how you prioritised tasks to manage incidents effectively.
✨Familiarise Yourself with Relevant Systems
Since the role involves using multiple systems and databases, it’s beneficial to have a basic understanding of these technologies. If possible, research common tools used in traffic operations and be prepared to discuss your experience with similar systems.
