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For Companies At a Glance
- Tasks: Manage live traffic and coordinate responses to incidents on the M25.
- Company: Join Connect Plus Services, a key player in maintaining Europe's busiest motorway.
- Benefits: Enjoy long-term stability, professional development, and a supportive team environment.
- Why this job: Make a real impact on road safety while working with cutting-edge technology.
- Qualifications: No specific experience required; just bring your calm, quick-thinking attitude.
- Other info: Flexible working options available, with a mix of office and remote work.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a career where every shift matters—and where you’re part of something built to last? As a Control Room Operator on the M25, you’ll be part of a dedicated team keeping the UK’s busiest motorway running safely, efficiently, and with minimal disruption.
With 15 years of work still ahead on this nationally significant infrastructure project, this role offers more than just job security—it offers a chance to grow your expertise, take real pride in your impact, and be at the centre of mission-critical operations every day.
Working from our Dartford hub in a 24/7 rotational shift pattern, you’ll help manage live traffic, coordinate responses to incidents, and liaise with emergency services and partner organisations to keep the network moving. Your decisions will help safeguard road users and shape the smooth running of one of Europe’s most vital transport corridors.
If you’re looking for a role that combines purpose, progression, and long-term stability—and where calm, clear thinking under pressure makes a real difference—this is the opportunity for you.
What You’ll Be Doing
As a Control Room Operator, you’ll be at the front line of keeping the M25 safe and moving—helping to manage real-time incidents, respond to emergencies, and coordinate activity across one of the UK’s most vital transport networks. Every shift is different, and every action you take will make a measurable difference to road user safety and national connectivity.
In this essential and rewarding role, you will:
Lead the response to live incidents—deploying the right teams and resources with calm and confidence
Receive and relay critical information clearly and accurately to ensure quick and effective incident resolution
Monitor CCTV and key safety systems (including tunnel and bridge networks), responding swiftly when alarms or alerts are triggered
Track and record network activity, ensuring data is logged in real time using dedicated systems
Keep stakeholders informed, escalating major events through appropriate channels and keeping all teams aligned
Work to high performance and quality standards, ensuring every action aligns with policy and procedure
Collaborate closely with emergency services, National Highways, TfL, and other contractors to ensure a seamless and unified response
Coordinate with key operations centres, such as the Highways England ROC, NTIC, and NILO
Support weather-related actions, helping implement the Severe Weather Plan to keep the network safe in all conditions
Who We’re Looking For – Key Requirements
We’re looking for a calm, quick-thinking professional who can thrive under pressure and stay focused when it matters most. If you’re ready for a role where your decisions make a real difference, this could be your next great move.
Control room or operational coordination experience (emergency services or highways preferred, but not essential)
Ability to make fast, effective decisions in time-critical situations
Comfortable working to performance targets and KPIs
Clear and confident communicator, both verbally and in writing
Strong problem-solving skills, using data to support sound judgments
Proficient in using multiple systems and databases simultaneously
Resilient under pressure, able to manage and prioritise incidents calmly
Understanding of incident management and escalation processes
Familiarity with highways, transport, or traffic operations
Awareness of commercial impacts of operational decisions
Experience working in a 24/7 rotational shift environment
- Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
- Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
- Challenging : seeks and advocates improvements to add value and drive continuous performance.
- Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
- Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Why Work for Us?
At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.
A Career Like No Other
Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.
Long-Term Stability & Growth
With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.
A Supportive & Inclusive Team
At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.
About us
CPS is a joint venture between Balfour Beatty, Atkins, and Egis.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.
To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.
Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.
Note to all internal CPS employees:
If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk
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Control Room Operator employer: Connect Plus Services
Contact Detail:
Connect Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarise yourself with the M25 and its operational challenges. Understanding the specific traffic patterns, common incidents, and emergency protocols will give you an edge during interviews and discussions.
✨Tip Number 2
Network with current or former Control Room Operators. Engaging with professionals in the field can provide insights into the role's demands and expectations, helping you tailor your approach when applying.
✨Tip Number 3
Demonstrate your ability to handle pressure by sharing relevant experiences. Prepare examples from past roles where you've successfully managed crises or made quick decisions, as this is crucial for a Control Room Operator.
✨Tip Number 4
Showcase your communication skills. Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently, both verbally and in writing, to make a strong impression.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Control Room Operator position. Understand the key responsibilities and requirements, such as incident management and communication skills, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in control room operations or emergency services. Use specific examples that demonstrate your ability to make quick decisions under pressure and your familiarity with operational coordination.
Showcase Communication Skills: Since clear communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Provide examples of how you've successfully communicated critical information in past roles.
Tailor Your Application: Customise your CV and cover letter to align with the values and goals of Connect Plus Services. Mention your commitment to safety, teamwork, and continuous improvement, which are essential for the Control Room Operator role.
How to prepare for a job interview at Connect Plus Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with incident management, traffic coordination, and the importance of real-time decision-making. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Control Room Operator, clear communication is key. Prepare to discuss examples where you've effectively communicated under pressure, whether verbally or in writing. Highlight your ability to relay critical information accurately.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've had to make quick decisions in time-critical situations. Use data to support your judgments and explain how you prioritised tasks to manage incidents effectively.
✨Familiarise Yourself with Relevant Systems
Since the role involves using multiple systems and databases, it’s beneficial to have a basic understanding of these technologies. If possible, research common tools used in traffic operations and be prepared to discuss your experience with similar systems.
