At a Glance
- Tasks: Lead the growth of protection products and enhance customer journeys in vehicle finance.
- Company: Join a fast-growing specialist motor finance brokerage focused on customer success.
- Benefits: Opportunity to shape new revenue channels and work directly with leadership.
- Other info: Dynamic role with a focus on compliance and customer satisfaction.
- Why this job: Make a real impact by improving customer outcomes and building trust-based journeys.
- Qualifications: Experience in growing ancillary products and coaching sales teams is essential.
The predicted salary is between 50000 - 65000 € per year.
About Connect Me Car Finance
Connect Me Car Finance is a specialist UK motor finance brokerage focused on helping customers secure vehicle finance and move forward positively financially. We work with specialist lenders who take a more forward-looking approach to lending, helping customers access suitable vehicle finance while supporting affordability, stability and long-term credit improvement. But our role goes beyond simply arranging finance. We guide customers through the full vehicle buying journey — helping them:
- find suitable vehicles
- stay within affordable budgets
- avoid unsuitable dealerships or vehicles
- access additional protection products that support safe and sustainable vehicle ownership.
As we continue to grow, we are now launching a significant ancillary products growth strategy focused around:
- mechanical warranties
- breakdown recovery
- servicing and maintenance products
- broader customer protection solutions.
This is a key strategic hire for the business.
The Role
We are looking for a commercially minded, customer-focused Protection Products Growth & Customer Journey Manager to lead the introduction, integration and growth of our ancillary product offering across the customer journey. This role sits at the intersection of:
- product commercialisation
- customer journey design
- sales enablement
- operational delivery
- customer outcomes
- revenue growth.
You will own the strategy and execution behind increasing ancillary product penetration in a way that:
- improves customer outcomes
- feels natural within the sales journey
- supports affordability and payment stability
- remains fully compliant and customer-focused.
This is not a traditional “hard sell” insurance role. We are looking for someone who understands how to build trust-based customer journeys that improve both commercial performance and customer outcomes.
Key Responsibilities
- Product Introduction & Growth
- Lead rollout of warranty, breakdown and service care products
- Develop long-term ancillary product growth strategy
- Increase product penetration and revenue per funded deal
- Continuously optimise customer journey integration
- Customer Journey & Sales Process Design
- Design and improve customer-facing sales journeys
- Build compliant, high-converting scripting and processes
- Ensure products are introduced naturally and appropriately
- Reduce customer friction and drop-off points
- Training & Coaching
- Train and coach sales teams on protection product conversations
- Develop onboarding and refresher training
- Conduct call reviews and identify improvement opportunities
- Help agents position themselves as trusted guides, not salespeople
- Customer Outcomes & Compliance
- Ensure all products are positioned fairly and transparently
- Embed vulnerable customer awareness into processes
- Support compliant selling practices
- Monitor complaints, cancellations and customer feedback
- Performance & Reporting
- Track penetration rates and conversion performance
- Analyse customer behaviour and sales trends
- Monitor MI and commercial performance
- Work closely with senior leadership to scale the channel
What We’re Looking For
We are looking for someone with strong commercial instincts, excellent customer journey understanding, and the ability to influence and coach teams effectively. The ideal candidate will likely come from:
- motor finance
- automotive F&I
- warranty / protection products
- specialist lending
- affinity insurance
- customer-focused financial services environments.
Ideal Experience
- Essential
- Experience introducing or growing ancillary / protection products
- Strong understanding of customer sales journeys
- Experience coaching or training sales teams
- Commercially and analytically minded
- Strong communication and stakeholder skills
- Customer-focused and compliance-aware mindset
- Highly Desirable
- Motor finance or automotive experience
- Experience within specialist or near-prime lending
- FCA-regulated environment experience
- Warranty / breakdown / F&I product experience
- Experience improving penetration performance
The Type of Person Who Will Succeed Here
You are likely:
- commercially driven, but customer-first
- highly emotionally intelligent
- process and journey focused
- naturally consultative
- operationally hands-on
- data-driven and improvement obsessed
Most importantly: You understand that protection products should help customers stay stable, protected and successful — not simply generate additional revenue.
Why Join Connect Me?
This is an opportunity to build something strategically important within a fast-growing specialist finance business. You will have the opportunity to:
- shape a new revenue channel
- influence customer journey strategy
- build scalable processes
- work directly with leadership and genuinely improve customer outcomes.
To Apply
Please send your CV and a short introduction outlining:
- your relevant experience
- ancillary products you’ve worked with
- why this opportunity interests you
Protection Products Growth & Customer Journey Manager in Birmingham employer: Connect Me Car Finance
Connect Me Car Finance is an exceptional employer that prioritises both customer satisfaction and employee development. With a strong focus on building trust-based customer journeys, employees are empowered to influence meaningful change while enjoying a supportive work culture that fosters growth and innovation. Located in the UK, this fast-growing specialist finance business offers unique opportunities to shape new revenue channels and directly impact customer outcomes, making it an ideal place for those seeking a rewarding career in the motor finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Protection Products Growth & Customer Journey Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the motor finance and automotive sectors. Attend industry events or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a presentation that highlights your experience with protection products and customer journey design. This will help you stand out during interviews and show that you’re serious about the role.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios related to customer journeys and product integration. This will help you articulate your thoughts clearly and demonstrate your consultative approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Connect Me Car Finance and contributing to our mission.
We think you need these skills to ace Protection Products Growth & Customer Journey Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Protection Products Growth & Customer Journey Manager. Highlight your experience with ancillary products and customer journey design, as these are key aspects of the job.
Craft a Compelling Introduction:In your introduction, be sure to showcase your passion for customer-focused solutions. Explain why this role excites you and how your background aligns with our mission at Connect Me Car Finance.
Showcase Your Coaching Skills:Since training and coaching sales teams is a big part of the role, include examples of how you've successfully coached others in the past. This will demonstrate your ability to influence and improve team performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Connect Me Car Finance
✨Know Your Products Inside Out
Make sure you have a solid understanding of the ancillary products you'll be managing, like mechanical warranties and breakdown recovery. Be ready to discuss how these products can genuinely benefit customers and improve their financial stability.
✨Understand the Customer Journey
Familiarise yourself with the entire customer journey in vehicle finance. Think about how you can enhance each touchpoint to make it smoother and more intuitive for customers, ensuring they feel supported rather than sold to.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached sales teams in the past. Highlight your ability to foster trust-based relationships and how you can help agents position themselves as guides for customers.
✨Be Data-Driven
Come equipped with insights on how you've used data to drive product penetration and improve customer outcomes. Discuss any relevant metrics or trends you've analysed that could apply to this role, showing your analytical mindset.
