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- Tasks: Deliver customer notification letters and engage with customers about planned electricity supply interruptions.
- Company: Join Connect it Utility Services, a growing multi-utility company dedicated to exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of our projects, making a real impact on customer experience and community relations.
- Qualifications: Experience with DNOs, strong communication skills, and proficiency in Microsoft Office required.
- Other info: A valid UK driving licence is needed, and travel across the South of England is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Connect it Utility Services is a growing multi-utility company committed to delivering exceptional service in the utility sector. We are expanding our team and seeking a DNO Field Service Representative to support planned electricity supply interruptions, focussed on customer communication and ensuring efficient project execution across the South of England.
As a DNO Field Service Representative, you will be responsible for delivering customer notification letters for planned supply interruptions, engaging with customers and with a strong understanding of distribution network operations to address any project concerns. This role is well-suited for individuals at various stages in their careers, particularly those with prior experience in similar roles.
- Notification Delivery: Personally deliver planned interruption notification letters to customers, ensuring timely and clear communication about upcoming supply disruptions.
- Customer Engagement: Serve as the primary point of contact for customers, providing information, reassurance, and addressing any concerns related to planned works.
- Site Assessments: Conduct on-site evaluations to identify constraints and gather information that supports project planning and execution.
- Administrative Support: Maintain accurate records of customer interactions, notification deliveries, and site assessments using internal systems.
- Outage Planning Support: Review affected network segments and assist in updating interruption packs, including drawings and customer-specific details.
- Progress Monitoring: Track project timelines, monitor progress, and escalate any delays to ensure smooth execution of works.
- Collaboration: Work closely with Project Managers, Senior Authorised Persons, and other stakeholders to ensure compliance with framework obligations and achievement of operational goals.
- Continuous Improvement: Identify opportunities to enhance processes, improve customer service, and streamline project delivery.
Qualifications
- Previous experience working alongside regulated DNOs, particularly in roles involving underground and/or overhead lines activities.
- Strong communication skills, with the ability to liaise professionally with customers and stakeholders.
- Excellent organisational skills, capable of managing multiple tasks simultaneously.
- Proficiency in Microsoft Office and CRM systems (Salesforce knowledge is a bonus).
- A valid UK driving licence and willingness to travel to sites across the South of England.
Additional Attributes:
- Commitment to safety, with excellent planning and organisational skills.
- Attention to detail and the ability to manage multiple tasks effectively.
- Ability to work independently and collaboratively within a team environment.
- Strong problem-solving skills, with the ability to anticipate and address potential challenges.
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Field Services Representative (DNO) employer: Connect It Utilities Services
Contact Detail:
Connect It Utilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Representative (DNO)
✨Tip Number 1
Familiarize yourself with the specific utility regulations and standards in the South of England. Understanding the local context will help you engage more effectively with customers and stakeholders during your interactions.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to address concerns confidently and provide clear information about planned supply interruptions.
✨Tip Number 3
Network with professionals in the utility sector, especially those who have experience with DNOs. They can offer valuable insights and may even refer you to opportunities within their organizations.
✨Tip Number 4
Stay updated on the latest technologies and tools used in project management and customer relationship management. Being proficient in these areas will enhance your application and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Field Services Representative (DNO)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the DNO Field Service Representative position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with regulated DNOs or similar roles. Be specific about your responsibilities and achievements that relate to customer communication and project execution.
Showcase Communication Skills: Since strong communication skills are crucial for this role, provide examples in your application of how you've successfully engaged with customers or stakeholders in past positions. This could include handling concerns or delivering important information.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of Connect it Utility Services. Use keywords from the job description to demonstrate that you understand the company's focus on exceptional service and customer engagement.
How to prepare for a job interview at Connect It Utilities Services
✨Showcase Your Communication Skills
As a DNO Field Service Representative, strong communication is key. Be prepared to discuss how you've effectively engaged with customers in the past, especially during challenging situations. Use specific examples to illustrate your ability to reassure and inform customers.
✨Demonstrate Your Understanding of DNO Operations
Make sure you have a solid grasp of distribution network operations. Familiarize yourself with common challenges and solutions in the utility sector. This knowledge will help you address project concerns confidently during the interview.
✨Highlight Your Organizational Skills
The role requires managing multiple tasks simultaneously. Prepare to discuss your organizational strategies and tools you use to keep track of customer interactions and project timelines. Mention any experience with CRM systems like Salesforce.
✨Emphasize Your Commitment to Safety
Safety is paramount in this role. Be ready to talk about your commitment to safety protocols and how you've implemented them in previous positions. Share examples of how you've identified potential challenges and addressed them proactively.
