Neighbourhood Manager - Lettings & Leasehold Lead in Dewsbury

Neighbourhood Manager - Lettings & Leasehold Lead

Neighbourhood Manager - Lettings & Leasehold Lead Bond Street, Dewsbury Full Time £47,205 per annum

Neighbourhood Manager - Lettings and Leasehold

Salary: £47,205 per annum plus Connect Benefits (see below)

Are you an experienced housing professional with a passion for delivering excellent customer services and leading high-performing teams?

We're looking for aNeighbourhood Manager - Lettings and Leasehold to lead our lettings and leasehold services and, working alongside the Neighbourhood Manager - Safer Communities, to provide leadership across tenancy management services.

This is an opportunity to influence how services are delivered, shape continuous improvement, and support colleagues to achieve positive outcomes for customers and communities. You'll play a key role in ensuring our homes are let efficiently, our services remain compliant and customer-focused, and our teams are supported to perform at their best.

What you'll be doing:

• Leading the delivery of lettings, leasehold and tenancy management services, ensuring compliance with legal and regulatory requirements.




• Providing direct line management to around four Community Housing Officers and the Lettings & Sales Officer, together with matrix management of the wider Community Housing Officer team. This includes setting clear expectations, supporting performance and development, fostering collaboration, and ensuring the consistent delivery of high‑quality, customer‑focused services.




• Overseeing the marketing, allocation and sustainable letting of homes to maximise occupancy and support successful tenancy outcomes.




• Using performance data, customer insight and feedback to identify opportunities for service improvement and innovation.




• Working closely with managers, internal teams, local authorities and partner organisations to deliver effective, joined‑up services.




• Contributing to policy development, service improvement initiatives and the implementation of sector best practice.

What you'll bring

• Experience in lettings, leasehold management, tenancy management or a similar housing‑related service.




• Strong knowledge of relevant housing legislation, regulation and best practice.




• Experience of leading, supervising, coaching or developing colleagues to deliver excellent customer outcomes.




• Excellent communication, problem‑solving and decision‑making skills.




• A collaborative and solution‑focused approach, with the ability to manage competing priorities and drive improvements.




• Good digital skills and confidence using Microsoft Office and housing management systems.

We’re a group of passionate, supportive people who strive to make a difference. We offer ongoing professional development and actively encourage feedback. It’s important to us that everyone at Connect Housing is doing what they love and continuing to grow. By joining Connect, you’ll become part of a friendly, supportive team that looks out for one another.

The benefits on offer here at Connect Housing:

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays




• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.




• 24/7 GP Helpline – telephone or video appointment with a doctor at your convenience.




• BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.




• Tri‑annual pay reviews and annual cost of living salary increases.




• Employee Assistance Programme with free confidential advice, support and counselling sessions.




• MyPlace benefits – retail discounts and offers.




• Annual leave buy or sell scheme




• Training and development opportunities, including support with professional subscriptions and qualifications.




• Salary sacrifice electric car leasing scheme.




• Paid volunteering leave: up to two paid days annually




• A friendly, inclusive culture rooted in our values.




• We are committed to supporting professional development. In line with the Competency and Conduct Standard, once settled in the role, the successful candidate will be supported to complete a Level 4 housing qualification if they do not already hold an equivalent qualification. Connect will fully fund this.

Our Values:

People first – We treat everyone with respect and compassion.

Love making a difference – We’re passionate about improving lives.

Actively listen and learn – We value feedback and grow from it.

Collaborate creatively – We work together to find better solutions.

Earn trust through our actions – We do what we say we’ll do.

We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.

In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.

We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.

Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment.

Reference NManager - Lettings & Leasehold Oct26

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