At a Glance
- Tasks: Provide a warm reception and deliver excellent customer service while supporting administrative tasks.
- Company: Join a dynamic team at Connect, focused on transforming customer services.
- Benefits: Part-time hours with a friendly work environment and opportunities for growth.
- Other info: Exciting changes ahead as we improve our services and work culture.
- Why this job: Be the first point of contact and make a positive impact every day.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 24000 - 25989 £ per year.
Are you passionate about providing a warm, friendly and welcoming reception service, delivering excellent customer service, and helping people? Do you thrive in a varied and interesting role where no two days are the same? We currently have an exciting opportunity for a highly organised and methodical individual to join our Housing Customer Services team as an Administrative Assistant.
This is a varied role where you'll provide a friendly, courteous, positive, informative and helpful first point of contact for visitors, while also delivering administrative support across the organisation. You'll ensure our reception area is open, fully operational and well maintained, welcoming visitors and assisting with enquiries as the first person they meet when arriving at the building. You'll signpost customers to the appropriate department and provide a responsive, customer-focused support service.
Your duties will include:
- Managing incoming and outgoing post
- Ordering supplies
- Maintaining electronic filing systems
- Key management
- Carrying out a range of ad hoc administrative tasks
About You
The successful candidate will be confident using computer-based systems for word processing, data entry and record management. You will be proactive, approachable and able to remain calm and professional in challenging situations. We're looking for someone who can demonstrate:
- Excellent verbal and written communication skills, with the ability to interact professionally and confidently with customers, visitors and colleagues.
- Strong listening skills, enabling you to understand enquiries, identify customer needs and provide accurate information or signposting.
- A high level of attention to detail, ensuring records, correspondence and administrative tasks are completed accurately.
- The ability to manage multiple tasks and prioritise workloads effectively in a busy environment.
- A positive, flexible and customer-focused approach.
- Good organisational skills and the ability to work independently as well as part of a team.
- A commitment to maintaining confidentiality and handling sensitive information appropriately.
It is an exciting time at Connect as we continue through a period of business transformation, with lots of positive changes aimed at improving the way we work and the services we deliver to our customers.
Location: Dewsbury – Office-based role
Hours: Part-time – Monday, Tuesday and Alternate Wednesdays - Average of 18.75 hours per week over a two-week cycle
Location: 21 Bond Street, Dewsbury
Administrative Assistant in Dewsbury employer: Connect Housing Association Ltd.
At Connect, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As an Administrative Assistant in Dewsbury, you'll enjoy a flexible part-time schedule while being part of a team dedicated to delivering exceptional customer service. With opportunities for professional growth and a commitment to employee well-being, Connect is an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Connect Housing Association Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in Dewsbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Connect Housing Association Ltd. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Connect Housing Association Ltd. and let us see your personality shine through!
We think you need these skills to ace Administrative Assistant in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Connect Housing Association Ltd..
Get Familiar with Our Brand:Before applying, take some time to learn about Connect Housing Association Ltd. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Connect Housing Association Ltd.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Connect Housing Association Ltd..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Connect Housing Association Ltd. will surely appreciate.
