Note: This is a technical support role in a healthcare, hospital, clinical, or medical diagnostics environment.
Job Title: Connectivity Support Specialist (Europe)
Location: Bournemouth -hybrid / ~10% European Travel
Role Type: Full-Time, Permanent
About our Client
Our client is a global leader in medical diagnostics and advanced health technology solutions. They develop state-of-the-art diagnostic instrumentation and connectivity software that powers point-of-care testing in healthcare institutions across the globe, driving efficiency and improving patient outcomes.
Key Responsibilities
As a Connectivity Support Specialist , you will operate within a European Shared Services model to deliver centralized, high-quality technical support for medical instruments and proprietary connectivity software across European markets.
- Support all aspects of software installations (including server, ADT, and OPL feeds) within customer server environments.
- Provide 1st and 2nd-level remote, telephone, and occasional on-site troubleshooting for hardware, software, firmware, network, and VPN issues using RDP, TeamViewer, AnyDesk, or uVNC.
- Perform advanced product support tasks, including database and server migrations, and troubleshoot complex 3rd-party software/middleware interfaces (HIS/LIS).
- Partner with implementation, sales, and field teams to coordinate project delivery, train customers, and implement software patches and system updates.
- Maintain accurate logs in internal tracking systems (such as Pivotal and TMS) while contributing to network documentation and knowledge-base materials.
Requirements & Qualifications
- Minimum of 3 years of professional connectivity, network administration, or IT support experience within a healthcare, hospital, clinical, or medical diagnostics environment (or comparable regulated industry).
- Deep familiarity with Point-of-Care (POC) testing environments and communication protocols (HL7 and ASTM).
Technical Skills:
- Solid working knowledge of web-based interfaces, SQL commands, relational databases, and Windows Server environments.
- Strong foundation in TCP/IP networking, wireless architectures (IEEE 802.11 a/b/g/n/ac), and network security/VPNs.
- Hands-on expertise with remote desktop and support tools (RDP, TeamViewer, AnyDesk, uVNC).
- Languages: Full fluency in English (written and verbal). Fluency or professional proficiency in German, French, or Italian is highly valued.
- Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Travel & Physical Readiness: Ability to travel up to 10% across Europe, with physical capability to stand, walk, and handle hardware equipment (meters, docking stations, instruments) during on-site setups.
What Makes You a Great Fit?
- Outstanding analytical and diagnostic problem-solving abilities combined with strong communication skills.
- Ability to prioritize tasks effectively under pressure while maintaining a customer-centric mindset.
- Collaborative attitude with experience coordinating IT projects across diverse, multidisciplinary teams.
Technical Support Specialist employer: Connect Group
Join a dynamic financial software business in Central London, where your ambition and drive as a Business Development Representative will be rewarded with a competitive £400 monthly bonus for achieving targets, along with additional discretionary rewards. Our collaborative work culture fosters growth, offering clear pathways for career advancement within the sales team, while the opportunity to engage with international markets across EMEA, APAC, and the USA adds a unique dimension to your role.
