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For Companies At a Glance
- Tasks: Support remote helpdesk, manage projects, and handle escalated support requests.
- Company: Join a leading UK Managed Service Provider in the tech industry.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team, work on exciting projects, and make a real impact.
- Qualifications: 6+ months IT experience and skills in network configuration and cloud services required.
- Other info: Opportunity to engage with clients and contribute to innovative solutions.
Connect Group are working with a leading UK MSP based in the local area who are looking to bring in an IT Engineer. As an IT Engineer, you’ll support their remote technical helpdesk, handling escalated support requests. Your responsibilities will extend to contributing to solution architecture, assisting with project planning and management, and undertaking occasional on-site assignments.
Location: Reading
Job Responsibilities:
- Deployment of diverse IT and telecommunications solutions.
- Seamless integration of managed support services for new clients.
- Providing comprehensive technical support, both remotely and on-site.
- End-to-end planning and oversight of installation projects.
- Collaborating with sales teams and customers to design optimal solutions and provide expert recommendations.
- Maintaining detailed project and service ticket documentation within a CRM system.
- Identifying and cultivating new sales opportunities through technical engagement.
Skills Required:
- 6+ months of experience in IT is essential.
- Proficiency in network infrastructure configuration, including routers, switches, and firewalls.
- Experience in IT hardware and service deployment.
- Expertise in cloud computing platforms and virtualized cloud services.
- Proven experience in wireless network installation and configuration.
- Track record of designing and implementing cloud-based communication systems.
- Proficient in installing, testing, terminating, and designing local area network (LAN) infrastructure.
- Experience utilizing customer relationship management (CRM) and ticketing systems.
IT Engineer employer: Connect Group
Contact Detail:
Connect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as routers, switches, and firewalls. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Network with professionals in the IT field, especially those who work for managed service providers (MSPs). Attend local tech meetups or online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully handled escalated support requests. This will help you illustrate your ability to thrive in a fast-paced helpdesk environment.
✨Tip Number 4
Research the company’s recent projects or client success stories. Being knowledgeable about their work will allow you to ask insightful questions during the interview and show your genuine interest in contributing to their team.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT, especially focusing on your skills in network infrastructure, cloud computing, and technical support. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your specific experiences that align with the responsibilities listed. Mention any relevant projects you've worked on and how they relate to the role of an IT Engineer.
Showcase Technical Skills: In your application, clearly outline your technical skills, particularly those mentioned in the job description such as experience with routers, switches, firewalls, and CRM systems. Provide examples of how you've successfully used these skills in past roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the employer's radar and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Connect Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network infrastructure, cloud computing, and IT hardware. Bring examples of past projects where you successfully deployed solutions or resolved complex technical issues.
✨Understand the Company’s Services
Research the managed support services offered by the company. Familiarise yourself with their client base and the types of IT solutions they provide, so you can tailor your responses to align with their needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific scenarios where you handled escalated support requests or contributed to project planning. Highlight your approach to troubleshooting and how you ensure seamless integration of services.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
