At a Glance
- Tasks: Provide top-notch technical support for medical instruments and connectivity software across Europe.
- Company: Join a global leader in medical diagnostics and advanced health technology solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Collaborative environment with travel opportunities and excellent career advancement potential.
- Why this job: Make a real difference in healthcare by improving patient outcomes with cutting-edge technology.
- Qualifications: 3+ years in IT support, especially in healthcare; strong problem-solving and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
This is a technical support role in a healthcare, hospital, clinical, or medical diagnostics environment.
Location: Bournemouth - hybrid / ~10% European Travel
Role Type: Full-Time, Permanent
About our Client
Our client is a global leader in medical diagnostics and advanced health technology solutions. They develop state-of-the-art diagnostic instrumentation and connectivity software that powers point-of-care testing in healthcare institutions across the globe, driving efficiency and improving patient outcomes.
Key Responsibilities
- Operate within a European Shared Services model to deliver centralized, high-quality technical support for medical instruments and proprietary connectivity software across European markets.
- Support all aspects of software installations (including server, ADT, and OPL feeds) within customer server environments.
- Provide 1st and 2nd-level remote, telephone, and occasional on-site troubleshooting for hardware, software, firmware, network, and VPN issues using RDP, TeamViewer, AnyDesk, or uVNC.
- Perform advanced product support tasks, including database and server migrations, and troubleshoot complex 3rd-party software/middleware interfaces (HIS/LIS).
- Partner with implementation, sales, and field teams to coordinate project delivery, train customers, and implement software patches and system updates.
- Maintain accurate logs in internal tracking systems (such as Pivotal and TMS) while contributing to network documentation and knowledge-base materials.
Requirements & Qualifications
- Minimum of 3 years of professional connectivity, network administration, or IT support experience within a healthcare, hospital, clinical, or medical diagnostics environment (or comparable regulated industry).
- Deep familiarity with Point-of-Care (POC) testing environments and communication protocols (HL7 and ASTM).
- Solid working knowledge of web-based interfaces, SQL commands, relational databases, and Windows Server environments.
- Strong foundation in TCP/IP networking, wireless architectures (IEEE 802.11 a/b/g/n/ac), and network security/VPNs.
- Hands-on expertise with remote desktop and support tools (RDP, TeamViewer, AnyDesk, uVNC).
- Full fluency in English (written and verbal). Fluency or professional proficiency in German, French, or Italian is highly valued.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Ability to travel up to 10% across Europe, with physical capability to stand, walk, and handle hardware equipment (meters, docking stations, instruments) during on-site setups.
What Makes You a Great Fit?
- Outstanding analytical and diagnostic problem-solving abilities combined with strong communication skills.
- Ability to prioritize tasks effectively under pressure while maintaining a customer-centric mindset.
- Collaborative attitude with experience coordinating IT projects across diverse, multidisciplinary teams.
Technical Support Specialist in England employer: Connect Group
Join a dynamic financial software business in Central London, where your ambition and drive as a Business Development Representative will be rewarded with a competitive £400 monthly bonus for achieving targets, along with additional discretionary rewards. Our collaborative work culture fosters growth, offering clear pathways for career advancement within the sales team, while the opportunity to engage with international markets across EMEA, APAC, and the USA adds a unique dimension to your role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Connect Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Connect Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Connect Group!
✨Direct Apply to Connect Group
Let's not forget to apply directly through the Connect Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Specialist in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Connect Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Connect Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Connect Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
