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For Companies At a Glance
- Tasks: Schedule installations and support customers through their onboarding journey.
- Company: Join Connect Fibre, a rapidly expanding business in the telecoms sector.
- Benefits: Earn a competitive salary with commission, plus great perks like private medical cover.
- Other info: Full training provided, with excellent growth opportunities in a dynamic environment.
- Why this job: Kickstart your career in telecoms while working from home and making a real impact.
- Qualifications: Experience in scheduling or customer service is a plus; be organised and a great communicator.
The predicted salary is between 21000 - 29000 £ per year.
Sales Scheduler
Connect Fibre
£25,000 base + Commission (£30,000 OTE) + Benefits
Home-Based
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!
The Opportunity:
We seek for a highly organised and customer-focused individual to join our team in a dual-role position focused on driving and scheduling installations whilst supporting customers through their onboarding journey. While there is a commission structure in place, this role is primarily about coordinating orders, managing calendars, and delivering excellent service.
Key Responsibilities:
Scheduling & Coordination:
- Manage and coordinate installation appointments with customers.
- Utilise internal scheduling tools and calendars to optimise time slots and resource allocation.
- Communicate clearly with customers to confirm appointments and resolve any queries.
- Update internal systems and ensure all stakeholders are informed of changes or updates.
- Liaise with customers and customer service teams to ensure smooth service delivery.
Customer Service:
- Provide friendly and professional support to customers throughout the installation process.
- Handle inbound enquiries and assist with order tracking, appointment changes, and general queries.
- Maintain accurate records of customer interactions and outcomes in the CRM system.
- Ensure a positive customer experience from initial contact through to installation.
Bonus Sales Activity (Optional):
- Identify opportunities to upsell or cross-sell fibre packages where appropriate.
- Earn commission for successful conversions or upgrades — no cold calling required.
The Candidate:
- Previous experience in scheduling, customer service, or operational coordination.
- A background in Energy, Telecoms or Fibre Broadband services.
- Experience using scheduling or CRM software
- Exceptionally organised and detail-oriented.
- A confident communicator with a professional and friendly telephone manner.
- Comfortable using digital tools, calendars, and CRM systems.
- Able to manage multiple tasks and prioritise effectively.
- Motivated to learn and grow in a fast-paced environment.
The Rewards:
- £25,000 base salary plus commission (OTE £30,000)
- 25 days holiday plus bank holidays
- Birthday off
- Company pension contribution
- Business tablet
- Private medical and dental cover
- £1,500 employee referral scheme
- Enhanced family friendly policies
- This is an ideal entry opportunity for someone looking to build a career in telecoms, operations, sales. or customer experience. Full training and ongoing support will be provided.
Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!
Interested applicants should, in the first instance, send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.
(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.) Reference: PBCF82
Sales Scheduler employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Scheduler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connect Fibre. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in scheduling and customer service.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or schedules in the past. Highlighting your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Sales Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Sales Scheduler position and how you can contribute to our team at Connect Fibre. Keep it friendly and professional!
Show Off Your Organisational Skills: Since this role is all about coordination, make sure to mention any tools or systems you’ve used to manage schedules or customer interactions. We love a detail-oriented candidate who can juggle multiple tasks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Let’s get started on this exciting journey together!
How to prepare for a job interview at Connect Fibre
✨Know the Product Inside Out
Before your interview, make sure you understand Connect Fibre's offerings, especially the Full Fibre technology and its benefits. Being able to discuss how this product stands out in the market will show your enthusiasm and knowledge, which is crucial for a Sales Scheduler role.
✨Demonstrate Your Organisational Skills
Since the role involves scheduling and coordination, be prepared to share examples of how you've successfully managed multiple tasks or appointments in the past. Use specific scenarios to illustrate your organisational prowess and how it led to positive outcomes.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service, especially in handling inquiries and resolving issues. Be ready to discuss how you ensure a positive customer experience, as this is key to the role. Think of a time when you went above and beyond for a customer.
✨Familiarise Yourself with Digital Tools
Since the job requires using scheduling and CRM software, brush up on any relevant tools you’ve used before. If you have experience with specific software, mention it during the interview. This will demonstrate your readiness to hit the ground running in a tech-savvy environment.