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For Companies At a Glance
- Tasks: Schedule installations and support customers through their onboarding journey.
- Company: Join Connect Fibre, a rapidly expanding business in the telecoms sector.
- Benefits: Earn a competitive salary with commission, plus great perks like private medical cover.
- Why this job: Kickstart your career in telecoms while working from home and making a real impact.
- Qualifications: Experience in scheduling or customer service is a plus; be organised and a great communicator.
- Other info: Full training provided, with excellent growth opportunities in a dynamic environment.
The predicted salary is between 25000 - 30000 £ per year.
The Role
We seek a highly organised and customer-focused individual to join our team in a dual-role position focused on driving and scheduling installations whilst supporting customers through their onboarding journey. This role also plays a key part in maximising revenue through proactive identification and conversion of upsell opportunities. With a competitive commission structure in place, this is a fantastic opportunity for someone who thrives on delivering exceptional service while confidently promoting premium broadband packages and add-ons.
Key Responsibilities:
Scheduling & Coordination:
- Manage and coordinate installation appointments with customers.
- Utilise internal scheduling tools and calendars to optimise time slots and resource allocation.
- Communicate clearly with customers to confirm appointments and resolve any queries.
- Update internal systems and ensure all stakeholders are informed of changes or updates.
- Liaise with customers and customer service teams to ensure smooth service delivery.
Customer Service:
- Provide friendly and professional support to customers throughout the installation process.
- Handle inbound enquiries and assist with order tracking, appointment changes, and general queries.
- Maintain accurate records of customer interactions and outcomes in the CRM system.
- Ensure a positive customer experience from initial contact through to installation.
- Actively identify and pursue opportunities to upsell faster broadband speeds, enhanced Wi-Fi solutions, and value-added services such as entertainment bundles and security features.
- Confidently communicate the benefits of premium packages, helping customers make informed decisions that enhance their digital lifestyle.
- Use persuasive communication skills to convert interest into sales, increasing customer satisfaction and driving additional revenue.
- Earn commission for every successful upgrade or add-on — no cold calling required.
The Candidate
- Previous experience in scheduling, customer service, or operational coordination.
- A background in Energy, Telecoms or Fibre Broadband services.
- Experience using scheduling or CRM software
- Exceptionally organised and detail-oriented.
- A confident communicator with a professional and friendly telephone manner.
- Comfortable using digital tools, calendars, and CRM systems.
- Able to manage multiple tasks and prioritise effectively.
- Commercially aware and motivated to exceed targets through value-driven sales conversations.
The Rewards
- £25,000 base salary plus commission (OTE £30,000)
- 25 days holiday, plus bank holidays and birthday off
- Private medical and dental cover
- Company pension contribution
- Enhanced family friendly policies
- Business laptop
- Home working with occasional all-expensed travel
Apply now
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Sales Scheduler employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Scheduler
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might have connections in the telecoms or customer service sectors. A personal recommendation can go a long way in landing that Sales Scheduler role.
✨Tip Number 2
Practice makes perfect! Before any interviews, rehearse common questions related to scheduling and customer service. We suggest role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or coordinated projects in the past. This will demonstrate you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Connect Fibre and being part of our exciting journey.
We think you need these skills to ace Sales Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Scheduler role. Highlight any previous scheduling or customer service experience, and don’t forget to mention your familiarity with CRM systems!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and Connect Fibre. Share why you’re excited about the opportunity and how you can contribute to our team.
Show Off Your Organisational Skills: Since this role is all about scheduling and coordination, make sure to showcase your organisational skills in your application. Mention any tools or methods you use to stay organised and manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Connect Fibre
✨Know the Product Inside Out
Before your interview, make sure you understand Connect Fibre's offerings, especially the Full Fibre technology and its benefits. Being able to discuss how this product stands out in the market will show your enthusiasm and knowledge, which is crucial for a Sales Scheduler role.
✨Master the Scheduling Tools
Familiarise yourself with common scheduling and CRM software that might be used in the role. If you can demonstrate your ability to manage calendars and coordinate appointments effectively during the interview, it will give you a significant edge.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you’ve resolved customer queries, as this is key to ensuring a smooth onboarding journey for clients.
✨Be Ready to Discuss Upselling
Even though the role focuses on scheduling, there’s an opportunity for bonus sales activity. Think of ways you could identify upselling opportunities and be prepared to discuss how you would approach this without cold calling, showcasing your proactive mindset.
