At a Glance
- Tasks: Manage sales operations, referral schemes, and affiliate partnerships while supporting the sales team.
- Company: Join Connect Fibre, a cutting-edge broadband provider with a focus on innovation.
- Benefits: Enjoy a £27,000 salary, 25 days holiday, private medical cover, and career development.
- Other info: Flexible home working with opportunities for growth in a fast-paced environment.
- Why this job: Be the backbone of a dynamic sales team and make a real impact in the telecoms industry.
- Qualifications: Experience in admin roles, strong organisational skills, and a proactive mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Commercial Administrator Connect Fibre
- Working from home £27,000 plus Benefits
- Company overview
Connect Fibre is an exciting business offering the very latest 'Full Fibre' to homes across the nation.
With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, our product sells itself!
We now seek a dynamic, ambitious individual to join our Commercial Sales and Marketing Teams.
The Role
As Commercial Administrator, you will be the operational backbone of our sales function — ensuring our referral schemes, affiliate partnerships, switching processes, and events are managed efficiently and professionally.
You'll work closely with the Head of Sales and the wider commercial team, combining strong administrative skills with a proactive, problem-solving mindset.
This is a varied role that suits someone who thrives on organisation, enjoys juggling multiple workstreams, and takes pride in getting the details right
Role Requirements
One Touch Switching (OTS) & Buyout Scheme
- Manage the OTS buyout scheme, processing and approving any relevant offer payments for customers switching to Connect Fibre.
- Check eligibility for each buyout request, ensuring the correct process has been followed before authorising payments.
- Maintain accurate records of all buyout claims and offers and flag any discrepancies or compliance risks.
- Provide regular reporting on buyout volumes, costs, and scheme performance.
Affiliate Sales Administration
·Process orders generated through affiliate sales channels, ensuring accuracy and completeness before submission.
·Book and schedule customer installations arising from affiliate sales, coordinating with the provisioning team to ensure smooth delivery.
- Maintain accurate records of affiliate orders and installations and produce regular reports on volumes and fulfilment status.
- Track event ROI and feed insights back into the sales strategy.
General Sales Administration
- Provide day-to-day administrative support to the sales team, including correspondence and coordination across departments.
- Prepare and maintain sales reports, dashboards, and presentation materials to support the Head of Sales and wider commercial team.
- Carry out light-touch CRM updates as needed, with the primary focus on extracting and presenting data for reporting purposes.
- Support ad hoc projects and process improvement initiatives as the business grows.
Referral Voucher Administration
- Administer Connect Fibre referral rewards programme, including tracking referrals, validating eligibility, and coordinating reward fulfilment.
- Monitor scheme performance and provide regular reporting, identifying trends and opportunities for improvement.
The Candidate
- Proven experience in an administrative or commercial support role within telecoms/broadband, utilities, or a fast-paced subscription-based business.
- Highly organised with excellent attention to detail and the ability to manage multiple priorities simultaneously.
- Confident working with spreadsheets and reporting tools; familiarity with CRM systems (we use Hub Spot) is useful but not essential.
- Strong written and verbal communication skills.
- A self-starter who can work independently and take ownership of processes.
- Comfortable working to deadlines and adapting to changing priorities in a growing business.
- Experience with referral programmes or affiliate marketing, is desirable but not essential.
The Rewards
- £27,000 Base Salary
- 25 days holiday plus bank holidays plus Birthday off
- Private Medical and Dental Cover
- Company Pension Contribution
- £1500 Employee Referral Scheme
- Family Friendly Support Package
- Continuous development and long-term career prospects
Connect Fibre offers excellent team and business building opportunities. Please see www. connectfibre. co. uk for more information on our exciting new business!
Interested applicants should, in the first instance, apply here or send an up-to-date CV to: Paul Blunt at Connect Fibre . All applications will remain strictly confidential.
(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations.
Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)
Commercial Administrator in Plymouth employer: Connect Fibre
Connect Fibre is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the rapidly evolving field of ultra-fast network delivery. Employees benefit from flexible hybrid working arrangements, comprehensive training opportunities, and a strong commitment to safety and compliance, making it an ideal environment for professional growth and meaningful contributions to the community across the Midlands.
