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- Tasks: Lead a team to drive customer contract renewals and upgrades.
- Company: A growing telecommunications company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, and private medical benefits.
- Why this job: Make a real difference in customer retention while developing your leadership skills.
- Qualifications: Experience in sales or retention and strong problem-solving abilities.
- Other info: Join a dynamic team and grow your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A growing telecommunications company in the United Kingdom is seeking a Team Leader for its Upgrades & Retentions Team. In this role, you will drive contract renewals and upgrades, manage customer interactions, and support team development.
The ideal candidate has experience in sales or retention in related fields and strong problem-solving skills.
This position offers a competitive package including a pension scheme and private medical benefits.
Interested applicants can apply via email.
Customer Retention & Upgrades Lead in London employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention & Upgrades Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer retention roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your achievements! When discussing your experience, highlight specific successes in sales or retention. Use numbers and examples to demonstrate how you've driven contract renewals or improved customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Retention & Upgrades Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales or retention, especially in telecommunications. We want to see how your skills align with the role of Customer Retention & Upgrades Lead.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Upgrades & Retentions Team. Share specific examples of how you've driven contract renewals and upgrades in the past.
Showcase Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve tackled challenges head-on. We love candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connect Fibre
✨Know Your Numbers
Before the interview, brush up on your sales and retention metrics. Be ready to discuss specific examples of how you've driven contract renewals or upgrades in previous roles. This shows you understand the business and can deliver results.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled customer issues effectively. Think about challenges you've faced in sales or retention and how you resolved them. This will highlight your ability to think on your feet and support team development.
✨Understand the Company Culture
Research the telecommunications company’s values and culture. Tailor your responses to reflect how your experience aligns with their mission. This demonstrates that you're not just a fit for the role, but also for the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the Upgrades & Retentions Team and the company's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you as well.
