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- Tasks: Lead a team to drive customer contract renewals and upgrades while managing interactions.
- Company: A growing telecommunications company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, private medical benefits, and team development support.
- Why this job: Make a real difference in customer retention and lead a dynamic team.
- Qualifications: Experience in sales or retention and strong problem-solving skills.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A growing telecommunications company in the United Kingdom is seeking a Team Leader for its Upgrades & Retentions Team. In this role, you will drive contract renewals and upgrades, manage customer interactions, and support team development.
The ideal candidate has experience in sales or retention in related fields and strong problem-solving skills.
This position offers a competitive package including a pension scheme and private medical benefits. Interested applicants can apply via email.
Customer Retention & Upgrades Lead employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention & Upgrades Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer retention roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific successes in sales or retention. Use numbers and examples to illustrate how you've driven contract renewals or improved customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Retention & Upgrades Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales or retention. We want to see how your skills align with the role of Customer Retention & Upgrades Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Upgrades & Retentions Team. Share specific examples of how you've driven contract renewals and upgrades in the past.
Showcase Problem-Solving Skills: In your application, highlight instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connect Fibre
✨Know Your Numbers
Before the interview, brush up on your sales metrics and retention rates. Be ready to discuss specific examples of how you've successfully driven contract renewals or upgrades in previous roles. This shows you understand the importance of data in customer retention.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled challenging customer interactions. Think of a time when you turned a negative experience into a positive one. This will highlight your ability to manage customer relationships effectively.
✨Team Development Focus
Since this role involves supporting team development, come prepared with ideas on how you can contribute to your team's growth. Discuss any leadership experiences you have and how you’ve helped others improve their skills.
✨Understand the Company Culture
Research the telecommunications company’s values and culture. Be ready to explain how your personal values align with theirs. This demonstrates that you’re not just looking for any job, but that you genuinely want to be part of their team.
