Customer Marketing Executive

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK! We’re growing fast and we’re looking for people with passion, fresh ideas, and drive to join us on our journey.

At Connect Fibre, you will play a pivotal role in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband.

The Role

Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and Recontracting.

Key Responsibilities:

• Design, execute and analyse omni-channel campaigns end to end.
• Create, manage and refine audience segmentation that drives accurate targeting and personalised communication.
• Support new product launches across the business.
• Brief visually appealing content and templates to our in-house design team and external agencies.
• Optimise campaigns through A/B testing and identify opportunities for growth.
• Drive customer adoption by supporting and executing consumer marketing activities.
• Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the business have visibility of marketing activity.
• Analyse and report on the competitive landscape and industry.
• Remain customer centric in everything you do delivers a customer focussed experience.

The Candidate

• Minimum one year of relevant work experience in Email Marketing/Content marketing.
• Experience with CRM Systems (Hubspot preferred but not essential).
• Keen focus on self guided learning and development.
• Articulate, with excellent grammar and spelling for the purposes of customer content across multiple channels (Email/SMS/Whatsapp/Blog).
• Project Management skills and ability to multi-task whilst keeping to deadlines.
• A confident communicator with influencing skills to effectively work with stakeholders.
• Digitally-savvy, thrive on building relationships and customer campaigns.
• A loyal and reliable team player.
• Ability to think differently, outside the box and on your own initiative.

The Rewards

• £30,000 per annum.
• 25 days holiday, plus bank holidays, Birthday off.
• Private Medical Cover.
• Private Dental Cover.
• Employee Referral Scheme.
• Company pension contribution.
• Superb maternity package.
• Company laptop.
• All-expensed travel.

Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!

Interested applicants should, in the first instance, send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.

Reference: PABCF77

(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)