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- Tasks: Lead CRM design, build, and optimisation while enhancing data architecture and automation.
- Company: Join Connect Fibre, a fast-growing business revolutionising broadband with cutting-edge technology.
- Benefits: Enjoy a £60,000 salary, 25 days holiday, private medical and dental packages, plus more!
- Why this job: Make a real impact in a dynamic environment and shape the future of broadband services.
- Qualifications: 3+ years CRM experience, strong communication skills, and a proactive mindset.
- Other info: Be part of exciting transformation projects in a supportive and innovative team.
The predicted salary is between 48000 - 72000 £ per year.
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential.
Job Overview: Reporting to the Head of Systems Development, this is a hands-on delivery role focused on CRM design, build, maintenance, and optimisation — with a strong emphasis on data architecture, integration, and system evaluation and automation. You will take a leading role in scaling, improving, and automating the various applications and systems that support our business and improving the handling, accuracy, and availability of data across the business. Working closely with the Systems Architect, you will engage with cross-departmental stakeholders across the business, acting as the key point of contact for CRM performance, enhancements, governance, integration, and automation projects.
Key Responsibilities:
- Oversee the day-to-day management and strategic development of the organisation’s CRM platform and connected SAAS systems.
- Collaborate with stakeholders across the business, acting as the key point of contact for CRM performance, enhancements, process improvements, governance, and integration projects.
- Translate business requirements into system specifications, process flows, and configuration documentation.
- Develop and manage workflows, sequences, and automation processes within HubSpot to improve efficiency, streamline processes, and ensure effective lead nurturing and follow-ups.
- Create and maintain comprehensive documentation, including architecture diagrams, high-level and detailed designs, configuration, and user guides.
- Plan and manage system integrations, connecting our CRM (HubSpot) with key business tools and platforms.
- Analyse current business processes and identify areas for optimisation through configuration or automation.
- Ensure all changes follow the change management process and have been communicated to stakeholders.
- Support change adoption, ensuring colleagues understand and embrace new systems and ways of working.
- Coordinate system testing, user acceptance testing (UAT), and training activities.
- Provide day-to-day application support, troubleshooting, and issue resolution.
- Ensure GDPR and data governance standards are upheld at all times.
- Stay up to date with HubSpot product updates and best practices.
The Candidate:
- Minimum of three years CRM experience in a development and/or systems administration role.
- Proven success in CRM implementation and configuration projects.
- Solid understanding of CRM architecture and database structures.
- Experience using APIs or middleware (e.g., Zapier, Make, or custom integrations) would be beneficial but is not essential.
- Proactive, highly organised, and able to manage multiple projects.
- Experience working within Agile and DevOps teams.
- Experience with Azure DevOps for CI/CD and backlog/progress tracking.
- Excellent communication skills with the ability to liaise directly with stakeholders to gather and refine requirements.
- Familiarity with modern telecom/ISP BSS/OSS standards and systems.
- Strategic thinker coupled with excellent analytical and problem-solving skills.
- Ability to work both independently and as part of a team.
The Rewards:
- Salary: £60,000 per annum
- 25 days holiday plus Bank Holidays plus Birthday Off
- Company Pension Contribution
- Private Medical Package
- Private Dental package
- £1,500 Employee Referral Scheme
- Family Friendly Support Package
- Influence key transformation projects, including OSS integrations and a new eCommerce platform, in a growing UK broadband business.
- Connect Fibre offers excellent team and business building opportunities.
Interested applicants should, in the first instance, apply here or send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.
CRM Development Engineer employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Development Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around CRM development and automation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Connect Fibre team.
We think you need these skills to ace CRM Development Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Development Engineer role. Highlight your relevant experience, especially in CRM systems and data architecture. We want to see how your skills align with what we're looking for!
Showcase Your Projects: Include specific examples of projects you've worked on that demonstrate your ability to manage CRM platforms and integrations. We love seeing real-world applications of your skills, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows you're keen on joining our team at Connect Fibre!
How to prepare for a job interview at Connect Fibre
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems, especially HubSpot, as this role heavily relies on it. Familiarise yourself with its features, capabilities, and recent updates to show that you're proactive and up-to-date.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly around data architecture and system optimisation. This will demonstrate your analytical skills and strategic thinking, which are crucial for this position.
✨Engage with Stakeholders
Since the role involves liaising with various departments, practice how you would communicate complex technical concepts to non-technical stakeholders. This will highlight your excellent communication skills and ability to collaborate effectively.
✨Prepare for Technical Questions
Expect questions about APIs, middleware, and integration processes. Brush up on your technical knowledge and be ready to discuss any relevant experience you have with these tools, as they are beneficial for the role.