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For Companies At a Glance
- Tasks: Drive customer upgrades and renewals while ensuring top-notch service.
- Company: Join Connect Fibre, a fast-growing business revolutionising broadband.
- Benefits: Earn £25,000 plus uncapped commission and enjoy great perks.
- Other info: Work from home with flexible hours and excellent career growth opportunities.
- Why this job: Make a real difference in customer experiences with cutting-edge technology.
- Qualifications: Sales experience in telecoms and strong communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service (Trustpilot 4.8/5), and costing no more than current internet packages, customer growth is expected to be exponential.
Job Overview
Reporting to the Team Leader, you will be responsible for driving contract renewals, upgrades, and customer retention across all Connect Fibre products. In addition to customer interactions, you will play a key role in ensuring high standards of call quality, customer experience, and commercial performance across the team.
Specific Responsibilities:
- Support customers in upgrading to the most suitable packages across Broadband, Connect Mobile, Connect TV, and Cloud Games.
- Proactively contact customers approaching contract end to discuss renewal and upgrade options via phone, email and digital channels.
- Build strong rapport and trust, ensuring customers feel valued, listened to, and supported whilst selling the benefits of Connect Fibre.
- Follow up on customer interactions to ensure a seamless end-to-end experience.
- Maintain accurate and detailed records of customer interactions within the CRM.
- Work towards retention, upgrade, and quality targets while always prioritising customer outcomes.
- Coordinate and encourage installations where relevant.
- Collaborate with Sales, Marketing, and Customer Service teams to improve customer journeys and processes.
Requirements:
- Proven experience in sales or retention in Broadband, Media or Telecoms.
- A customer-first approach with great listening and problem-solving skills.
- Strong communication and persuasion skills.
- Comfortable leading meaningful conversations to find the right solutions.
- Experienced in handling objections and offer tailored solutions to keep customers happy.
- Organised and proactive, able to manage multiple customer interactions effectively.
- Familiarity with CRM systems (HubSpot experience desirable).
- Comfortable working in a fast-paced, target-driven environment.
- A collaborative team player with a positive and adaptable attitude.
- Availability for occasional weekend shifts, as needed.
The Rewards
- £25,000 + Uncapped Commission (OTE £35,000)
- 25 days holiday plus Bank Holidays plus Birthday Off
- Company Pension Scheme
- Private Medical and Dental Package
- £1500 Employee Referral Scheme
- Family Friendly Support Package
Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!
Interested applicants should, in the first instance apply here, or send an up-to-date CV to: Paul Blunt at Connect Fibre. All applications will remain strictly confidential.
Upgrades and Retentions Executive in Bournemouth employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upgrades and Retentions Executive in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Connect Fibre's products and services so you can chat confidently about how you can help customers upgrade and retain their contracts. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable leading conversations and handling objections. The more you practice, the more natural it will feel when you're on the phone with customers.
✨Tip Number 3
Be proactive! Don’t wait for customers to come to you; reach out to them as they approach the end of their contracts. Show them you care about their experience and are eager to help them find the best package for their needs.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital world we live in!
We think you need these skills to ace Upgrades and Retentions Executive in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Upgrades and Retentions Executive role. Highlight your sales or retention experience in Broadband, Media, or Telecoms to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Connect Fibre. Share specific examples of how you've successfully driven customer retention or upgrades in the past.
Showcase Your Customer-First Approach: In your application, emphasise your customer-first mindset. We love candidates who can demonstrate great listening and problem-solving skills, so share any relevant experiences that highlight these traits.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our exciting team!
How to prepare for a job interview at Connect Fibre
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with all the products Connect Fibre offers. Understand the benefits of each package and how they can meet customer needs. This will help you demonstrate your knowledge and show that you’re genuinely interested in helping customers find the right solutions.
✨Practice Active Listening
During the interview, focus on showcasing your listening skills. Practice responding to questions by summarising what the interviewer has said before answering. This not only shows that you value their input but also highlights your ability to build rapport with customers, which is crucial for the role.
✨Prepare for Objection Handling
Think about common objections customers might have when discussing upgrades or renewals. Prepare responses that highlight the benefits of Connect Fibre’s offerings. Being ready to handle objections will demonstrate your problem-solving skills and your commitment to customer satisfaction.
✨Show Your Team Spirit
Connect Fibre values collaboration, so be prepared to discuss examples of how you’ve worked effectively in a team. Share experiences where you’ve contributed to team goals or helped colleagues, as this will show that you’re a positive and adaptable team player who fits well with their culture.