Job Description
Connect Appointments is recruiting a Customer Service Advisor to join an established logistics business based in Glenrothes.
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Our client is an award-winning, family-run logistics company offering same day, next day and international delivery services from their Fife base. This is a varied, customer-facing role at the heart of a busy operation, taking orders and dealing with customers day to day.
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What's on offer?
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- Full-time permanent position
- Monday to Friday, 10am to 6pm
- Every third Saturday, 6am to 11am
- Paid at 13 per hour
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As a Customer Service Advisor, your duties will include:
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- Answering incoming calls and taking customer orders accurately
- Handling customer enquiries by phone and email
- Tracking consignments and updating customers on delivery progress
- Resolving delivery queries promptly and professionally
- Liaising with drivers, depot staff and other departments
- Maintaining accurate records and keeping company systems up to date
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To be considered as a Customer Service Advisor, you will need:
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- Previous experience in a customer service or customer-facing role
- Excellent communication skills with a positive, professional telephone manner
- Good organisational skills and the ability to manage your own workload
- Confident using Microsoft Office, including Outlook, Word and Excel
- Experience within logistics, transport or a delivery environment is advantageous
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Interested in this Customer Service Advisor role? Apply now or call us on 01592 802 541.
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CAKIR
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Customer Service Advisor in Glenrothes employer: Connect Appointments
Join a forward-thinking manufacturer in Dundee as a Cable Design and Costing Engineer, where your expertise will directly influence innovative solutions for customers. Enjoy a supportive work culture that prioritises employee growth with opportunities for professional development, alongside competitive benefits such as private medical insurance, a discretionary bonus scheme, and a company pension. This role not only offers a chance to work on exciting projects but also provides a collaborative environment that values your contributions and encourages creativity.
