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For Companies At a Glance
- Tasks: Assist customers with calls and emails about orders and enquiries.
- Company: Join a well-established client in East Kilbride with a strong reputation.
- Benefits: Enjoy a Monday to Friday schedule with an early finish on Fridays.
- Why this job: Perfect for those who love helping others and want to build relationships.
- Qualifications: Great listening skills, IT proficiency, and a positive attitude are essential.
- Other info: Earn £12.21 per hour while gaining valuable customer service experience.
Connect Appointments has a fantastic opportunity for a Customer Service Administrator to join one of our well-established East Kilbride-based clients on an ongoing basis!
Schedule:
Monday to Friday, 8:30am to 5pm with an early finish on Friday
Salary:
£12.21 per hour
Role Description:
As a Customer Service Administrator, you will assist with incoming calls and emails regarding customer orders and general enquiries. Your duties will focus on providing excellent customer service to ensure a positive experience for all customers. A positive can-do attitude is essential, along with:
- Great listening skills and the ability to build relationships
- Good IT and data entry skills
Interested?
Get connected and apply now by submitting your most up-to-date CV or call our Hamilton team at 01698 535 870.
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Customer Service Administrator employer: Connect Appointments
Contact Detail:
Connect Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Being able to articulate your thoughts clearly will show that you can provide excellent customer service.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations during any interactions.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will give you concrete evidence of your capabilities.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your listening skills, relationship-building abilities, and any IT or data entry skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to a positive customer experience.
Highlight Your Availability: Since the role requires working Monday to Friday from 8:30am to 5pm, make sure to clearly state your availability in your application. This shows that you are ready to commit to the schedule.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connect Appointments
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand customer needs.
✨Highlight Your IT Proficiency
Be prepared to discuss your experience with various software and data entry systems. Mention specific tools you've used in previous roles and how they helped improve efficiency or customer satisfaction.
✨Emphasise a Positive Attitude
Since a positive can-do attitude is essential for this role, share examples from your past where you maintained a positive outlook in challenging situations. This will help convey your suitability for the customer service environment.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving issues and ensuring customer satisfaction, as this will demonstrate your problem-solving skills.
