Customer Care Advisor - Dutch Speaking

Dunfermline Full-Time 24500 - 25500 £ / year (est.) Home office (partial)

Job Description

Customer Care Advisor (Dutch Speaking)

Connect Appointments have an exciting opportunity for a Dutch-speaking Customer Care Advisor to join our client's dynamic and growing team. If you're fluent in Dutch and passionate about delivering outstanding customer service, we want to hear from you!

What's on offer?

Competitive salary of £24,500 to 25,500 DOE
A range of company benefits
A friendly, inclusive, and supportive team
Opportunities for growth and development

As a Customer Care Advisor, you will:

Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
Deliver outstanding support and resolve customer queries
Introduce customers to a growing range of products, up-selling and cross-selling where appropriate
Process orders, returns, and refunds in line with company procedures
Keep detailed and accurate records of all customer interactions
Escalate any unresolved issues to the customer relations team
Work to achieve service targets and KPIs (AHT, CSAT, etc.)
Share customer feedback and contribute to service improvements

What we're looking for?

Fluency in Dutch and English – written and spoken
Previous experience in customer service or a similar role
Excellent communication skills and a customer-first attitude
A keen eye for detail and a knack for solving problems
The ability to multitask and stay organised in a fast-paced environment
Confident using CRM systems and standard office software (e.g., MS Office)

Ready to take the next step in your career? Apply now by submitting your most up-to-date CV.

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Customer Care Advisor - Dutch Speaking employer: Connect Appointments

Join a vibrant and supportive team as a Dutch-speaking Customer Care Advisor, where your passion for outstanding customer service will be valued. With a competitive salary and a range of benefits, you'll find ample opportunities for personal and professional growth in a friendly environment that encourages collaboration and innovation. Located in a dynamic setting, this role offers the chance to make a meaningful impact while developing your skills in a fast-paced industry.