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- Tasks: Respond to emergency calls and provide vital support to those in need.
- Company: Join a trusted healthcare recruitment specialist making a difference.
- Benefits: Flexible part-time hours, valuable experience, and the chance to help others.
- Why this job: Be a frontline hero, supporting vulnerable individuals in their homes.
- Qualifications: Experience in call handling and excellent communication skills required.
- Other info: Work in a dynamic environment with opportunities for personal growth.
Location: Loughborough
Hours: Average 24 hours per week (shift-based)
Contract: Temporary, Part-Time
Connaught Resourcing is a trusted specialist in healthcare recruitment, partnering with leading health and social care providers across the UK. We are currently working in partnership with a well-established local authority that delivers vital supported housing and emergency response services for elderly and vulnerable residents.
Our client is seeking a Part-Time Control Operator to join their Lifeline-style monitoring and response service. This is a vital frontline role within a 24/7 operation, supporting individuals to live independently and safely in their own homes. You will be responsible for handling emergency alarm activations, urgent calls, and out-of-hours incidents, ensuring customers receive the appropriate support as quickly as possible. The role operates on a rotating 4-on, 4-off shift pattern, which includes evenings, weekends, and bank holidays. Some shifts may involve lone working.
Key Responsibilities
- Respond promptly to emergency calls and alarm activations
- Assess situations and arrange appropriate support, including emergency services, on-call staff, or next of kin
- Provide calm, reassuring, and professional support over the telephone
- Accurately record information while maintaining strict confidentiality
- Liaise with wardens, repairs teams, contractors, and partner agencies
- Work flexibly across evenings, weekends, and bank holidays
About You
- Essential: Experience of call handling using the Tunstall PNC system
- Calm, confident, and able to make sound decisions under pressure
- Excellent telephone manner and communication skills
- Caring, patient, and empathetic approach
- Confident using computer-based systems
- Flexible and reliable, with the ability to work varied shift patterns
If you're interested in finding out more, please submit your application to Laura at Connaught Resourcing.
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
Control Operator - Emergency Response in Loughborough employer: Connaught Resourcing Ltd (Education)
Contact Detail:
Connaught Resourcing Ltd (Education) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Operator - Emergency Response in Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the emergency response field. A personal recommendation can go a long way in landing that Control Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response scenarios. We want you to showcase your calmness and decision-making skills under pressure, so think of examples from past experiences that highlight these traits.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and the specific services they provide will help you tailor your responses during the interview. Plus, it shows you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Control Operator - Emergency Response in Loughborough
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked in emergency response or call handling before. We want to see how your background aligns with the role of Control Operator.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your Skills: Don’t forget to showcase your skills! Mention your calmness under pressure, excellent communication abilities, and any experience with computer systems. We’re looking for those qualities in our next Control Operator.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connaught Resourcing Ltd (Education)
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Control Operator in Emergency Response. Familiarise yourself with handling emergency calls and the Tunstall PNC system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm and make sound decisions under pressure. Think of examples from your past experiences where you've successfully managed stressful situations, and be ready to share them during the interview.
✨Showcase Your Communication Skills
As a Control Operator, you'll need excellent telephone manners and communication skills. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and reassuring.
✨Flexibility is Key
This role requires working varied shift patterns, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the shift schedule. Highlight any previous experience you have with flexible working hours to show that you're a reliable candidate.
