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For Companies At a Glance
- Tasks: Be the first point of contact for patients, providing compassionate support over the phone.
- Company: Join Connaught Resourcing, a trusted name in healthcare recruitment.
- Benefits: Flexible shifts, competitive pay, and weekly payments.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong communication skills and experience in a primary care setting.
- Other info: Opportunities for career growth and 24/7 consultant support.
The predicted salary is between 13 - 16 £ per hour.
Connaught Resourcing is a trusted specialist in healthcare recruitment, proudly partnering with leading primary care providers across the UK. We are currently supporting a valued client in the Merseyside area with the recruitment of Care Navigators for ongoing temporary assignments. If you’re passionate about delivering exceptional patient care and thrive in a fast-paced, supportive environment, we’d love to hear from you.
About the Role
As a Care Navigator, you’ll be the first point of contact for patients, carers, and healthcare professionals - providing compassionate, efficient, and professional support over the phone.
Key Responsibilities
- Handle incoming calls for GP practices, ensuring patients are directed to the most appropriate clinician or service.
- Escalate emergency calls promptly to ambulance services.
- Support the wider primary care team with follow-ups and coordination.
- Accurately record patient information using the EMIS Web system.
- Liaise with external services and follow clinical instructions.
- Maintain confidentiality and uphold a patient-first approach.
- Navigate local referral pathways to ensure holistic care.
What We’re Looking For
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and EMIS Web (essential).
- Experience in a primary care setting and call handling.
- Empathy, patience, and professionalism in every interaction.
Why Join Connaught Resourcing
- Flexible shifts - choose when and how often you work.
- Weekly pay with competitive rates.
- Simple registration and onboarding process.
- 24/7 consultant support - we’re here whenever you need us.
- Refer a friend bonus - earn £250 for successful referrals.
- Opportunities to work across multiple practices for variety and experience.
- Pathways to permanent roles for those seeking long-term career growth.
Interested? Send your CV to Laura at Connaught Resourcing to find out more and take the next step in your healthcare career.
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
Care Navigators - Primary Care employer: Connaught Resourcing Ltd (Education)
Contact Detail:
Connaught Resourcing Ltd (Education) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigators - Primary Care
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who work in primary care. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your phone skills! As a Care Navigator, you'll be handling calls all day. Grab a friend and do some mock calls to get comfortable with the kind of conversations you'll be having. It’ll help you sound confident and professional when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with EMIS Web and Microsoft Office if you haven't already. Being able to demonstrate your proficiency during interviews will give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Care Navigator. Plus, it shows you're serious about joining our team. Don’t miss out on flexible shifts and competitive pay!
We think you need these skills to ace Care Navigators - Primary Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Care Navigator role. Highlight your communication skills and any relevant experience in primary care or call handling to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and why you want to join us at Connaught Resourcing. Keep it concise but make sure it shows your personality and enthusiasm.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and EMIS Web. We love seeing candidates who can hit the ground running, so if you’ve got these skills, flaunt them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Connaught Resourcing Ltd (Education)
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Care Navigator. Familiarise yourself with handling calls, directing patients, and using the EMIS Web system. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Care Navigator, strong verbal and written communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated in past roles, especially in a healthcare setting.
✨Demonstrate Empathy and Professionalism
This role requires a compassionate approach. Be ready to discuss scenarios where you've shown empathy or handled difficult situations with patience. Highlighting these qualities will resonate well with the interviewers, as they’re looking for someone who can provide exceptional patient care.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support available, and opportunities for growth within the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
