At a Glance
- Tasks: Welcome guests, enhance their experience, and promote spa services.
- Company: A family-run hotel with a warm and inviting atmosphere.
- Benefits: Competitive pay, meals on duty, discounts, and ongoing training opportunities.
- Other info: Flexible hours with opportunities for career growth and recognition.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Customer service skills, computer literacy, and a positive attitude.
The predicted salary is between 20000 - 22000 £ per year.
All applicants must be able to provide evidence of their Right to Work in the UK.
- Must have valid UK Driving Licence and vehicle to commute due to hours and location
- Shift Pattern
- 06.45am -14.45pm or 14.30pm until 10.30pm, please note this role requires weekend work with 1 weekend off in 4.
Role Overview
The main aim of this role is to provide a warm and welcoming experience to customers arriving at the Spa, through-out their stay, until check-out.
Enhancing the customer experience by supporting the Reception Manager at all times with ideas about how to continuously improve the service we deliver.
Key to the role is communicating all amendments to the operations team in a timely and clear manner.
The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback.
Reporting to
- Reception Manager
- Main Responsibilities
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel
- To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
- To take pride in maintaining a high standard in personal appearance and demeanor.
- To have a good working knowledge of all departments of the Hotel, Spa & Estate
- To be confident in the full understanding of all equipment within the Office including Guestline and Premier Systems, Word, Excel and Email.
- To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner
- To be efficient and well-informed in taking Blossom restaurant reservations, availability, prices and any restrictions.
- To take pride in being well-informed of the ‘market; - all aspects of the Spa Operations as well as traditional sales areas in and other hotel services.
- Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience
- Maximise sales of the Hotel’s facilities and Estate activities when checking greeting guests
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To ensure correct hand-over procedure of day’s business with regard to cover.
- To be aware of the problems arising with reference to queries on customer expenditure and food & beverage bills.
To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity.
- To be aware of complaints/problems and bring them to the attention of the Spa General Manager and or Duty Manager and to offer assistance.
- To be fully aware of the Spa's Fire Safety procedures and Health & Safety
Person Specification
Essential
- You genuinely care about the Coniston guest and seek to exceed their expectations
- Experience of working in a fast paced and system driven environment.
- Confident and eloquent when speaking on calls
- Have excellent numeral and written skills
- Have excellent organisational skills
- Passionate about customer service
- Enthusiastic and positive outlook
- Flexible approach to working hours as business needs dictate
- The ability to respond quickly and positively to a range of work situations
- A good level of computer literacy (outlook, word, Power Point and excel)
- At all times portray a professional image by wearing the uniform provided
Desirable
- Displays a solution based approach to any situation
- Previous experience in working in hospitality
- Has a can-do, will-do attitude
- Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
- Pay increase following successful probationary period
- Meals on Duty
- 30 Minute Paid Breaks
- 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
- NEST pension scheme for all eligible employees.
- FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
- Ongoing development, training and opportunities to progress.
- Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
- Regular rewards and recognition with monthly, annual and long service awards.
- Preferential membership fees for our award-winning Nàdarra Spa.
- 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
- Uniform provided for guest-facing roles.
- FREE on-site parking.
- #J-18808-Ljbffr
Spa Receptionist employer: Coniston Hotel Ltd
Join our vibrant team at Blossom, where we pride ourselves on creating a supportive and rewarding work environment. With a focus on employee growth, we offer extensive benefits including generous annual leave, ongoing training opportunities, and discounts at our award-winning Nàdarra Spa. Located in a picturesque setting, our restaurant not only serves delicious Yorkshire-inspired cuisine but also fosters a culture of recognition and appreciation for our dedicated staff.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Coniston Hotel Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Coniston Hotel Ltd
Don't be shy about reaching out to Coniston Hotel Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Coniston Hotel Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Coniston Hotel Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
