Spa Operations Manager

The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.

We are a family run, privately owned organisation founded in 1969 by the Bannister family, who remain actively involved in the day-to-day running of the business. Over the past 50 years our 1,000-acre estate has grown from strength to strength and now boasts 70 bedrooms, The View One Rosette Restaurant, Macleod’s Bar and our award-winning five-bubble rated Nàdarra Spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.

The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporate guests, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region.

We pride ourselves on delivering exceptional customer service and building meaningful relationships with our guests. Everyone who walks through our doors becomes part of our story, and we feel privileged to be part of theirs.

Nàdarra Spa is an award-winning, exclusive and enviably located spa that offers a selection of indulgent experiences including pampering treatments, soothing spa days, and luxurious spa stays. Meaning 'Natural' in Scottish Gaelic, Nàdarra Spa makes the most of its idyllic location on The Coniston Estate as a place to relax, rejuvenate and reconnect with yourself and nature.

Why join us?

We’re not just a hotel — we’re a destination.

Set within a 1,000-acre estate near Skipton, The Coniston offers unforgettable experiences for guests and rewarding careers for our team. We are proud of our Yorkshire heritage, our family-run values, and the people who help bring our vision to life.

You’ll be joining as a supportive, professional and passionate leader dedicated to delivering exceptional guest experiences.

What makes this role special?

As Spa Operations Manager you will work alongside both the Spa department Heads and Spa General Manager.

You will be responsible for the day-to-day running of the operation as well as ensuring the facility consistently maintain its luxury standards and will be the first point of contact for all queries. You will also be responsible for the delivery of the highest level of customer service to guests and members.

This role will include carrying out duty manager shifts taking responsibility for the smooth running of the spa and supporting other departments where required.

You will be responsible for:

• Leading the day-to-day operation of the Spa, Leisure, Fitness and associated areas, ensuring consistently high standards of service, presentation, cleanliness and operational efficiency.
• Leading, motivating and developing the Spa Host, Reception and Fitness teams, creating a positive, high-performing culture focused on exceptional guest and member experiences.
• Maintaining exemplary Health & Safety and compliance standards, including wet-area management, water testing, equipment safety, statutory training and operational procedures.
• Delivering an outstanding luxury guest and member experience, proactively seeking feedback, resolving concerns and identifying opportunities to continually enhance service standards.
• Managing staffing and workforce planning, including rotas, holidays, absence, recruitment, induction, training, performance conversations and appropriate staffing levels.
• Overseeing fitness and wellbeing operations, including classes, member inductions, fitness instructors, wellness events and wellbeing retreats.
• Supporting the commercial performance of the Spa, monitoring budgets, sales and utilisation, developing packages and event costings, and identifying opportunities to maximise revenue.
• Maintaining exceptional operational standards, completing regular departmental inspections and working closely with Maintenance to ensure facilities and equipment are maintained to the required standard.
• Supporting the Spa General Manager with the ongoing development of the business, including operational planning, SOP development, meetings and representing the Spa General Manager when required.
• Acting as Duty Manager when required, taking responsibility for the entire Spa operation, supporting teams across all areas and ensuring effective communication and resolution of operational or guest issues.

Who we’re looking for

We’re looking for a confident and inspiring operations leader who is passionate about wellness, hospitality and guest experience.

You will be:

• An experienced Manager within a premium spa, hotel or wellness environment
• A hands-on leader who enjoys being present in the operation and supporting the team
• Passionate about wellbeing, luxury guest experiences and high service standards
• Commercially minded, with experience managing targets, budgets, retail performance
• A strong communicator who can coach, mentor and motivate a team
• Highly organised with experience managing rotas, treatment bookings and operational efficiency

What you’ll receive

Up to £32,500 per year + service
40 hours per week

Additional benefits include:

• 28 days’ holiday (increasing with service)
• Monthly and annual recognition awards
• Access to the award-winning Nàdarra Spa, including discounted treatments and memberships
• Hotel discounts for family & friends
• Free on-site parking
• Nest pension scheme
• 24/7 Employee Assistance Programme
• Ongoing training, development and progression opportunities
• Meals on duty

Essentials

• Right to work in the UK
• Flexibility to work evenings and weekends
• Valid UK driving licence preferred due to our rural location

Ready to be part of something special?

If you're passionate about wellbeing, luxury guest experiences and joining an exceptional spa team, we’d love to hear from you.