At a Glance
- Tasks: Serve food and drinks, manage customer accounts, and maintain high service standards.
- Company: Join the award-winning Coniston Hotel Country Estate & Spa, a family-run gem in Yorkshire.
- Benefits: Enjoy meals on duty, paid breaks, 28 days annual leave, and discounts at our spa.
- Other info: Flexible hours available; perfect for students seeking casual weekend work.
- Why this job: Be part of a friendly team, gain valuable experience, and enjoy a vibrant work culture.
- Qualifications: Must have a valid UK driving licence, own vehicle, and be available to work weekends.
All applicants must be able to provide evidence of their Right to Work in the UK.
Casual Weekend Work and part Time hours available
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
- Meals on Duty
- Paid Breaks
- 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
- NEST pension scheme for all eligible employees.
- FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
- Ongoing development, training and opportunities to progress.
- Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
- Regular rewards and recognition with monthly, annual and long service awards.
- Preferential membership fees for our award-winning Nàdarra Spa.
- 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
- Uniform provided for guest-facing roles.
- FREE on-site parking.
- Recommend a Friend Scheme
MAIN RESPONSIBILITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Responding to guest food and drink orders in a timely and efficient manner.
- Understanding menu content, any menu changes and promotional activities.
- Ensuring the service area is clean, tidy and well prepared.
- Efficiently and accurately managing the settlement of customer accounts.
- Answering customer queries in a polite and helpful manner.
- Maintaining consistently high standards of customer service.
- Obtaining customer feedback cards.
- Ensuring all activities are conducted with due regard for personal health and safety and that of others.
- Ensuring all activities are conducted within the spirit of the staff code of conduct.
- Any other duties as directed.
Person Specification
Essential- Valid UK Driving Licence and own Vehicle to commute due to location and shift pattern
- Able to work weekends
- Previous experience of working front of house.
- Proven track record of being a team player.
- Passionate about providing great customer service.
- Excellent interpersonal skills.
About us
The Coniston Hotel Country Estate & Spa Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor‑made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture‑perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
#J-18808-LjbffrFood and Beverage Assistant employer: Coniston Hotel Ltd
The Coniston Hotel Country Estate & Spa is an exceptional employer that values the commitment and loyalty of its colleagues, offering a range of benefits including meals on duty, paid breaks, and generous annual leave. With a strong focus on employee development and recognition, staff enjoy ongoing training opportunities and a supportive work culture in a stunning location near the Yorkshire Dales, making it an ideal place for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarise yourself with the menu and any recent changes or promotions. This will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to discuss these experiences can set you apart from other candidates.
✨Tip Number 3
Since the role requires working weekends, be ready to express your flexibility and commitment to this schedule. Highlighting your availability can make you a more attractive candidate.
✨Tip Number 4
Research The Coniston Hotel Country Estate & Spa and its values. Understanding their commitment to exceptional customer service will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise any previous experience in food and beverage roles or customer service. Mention specific tasks you handled, such as managing orders or responding to customer queries, to demonstrate your suitability for the position.
Show Your Passion for Customer Service:In your application, express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in past roles.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'team player' and 'interpersonal skills', to show that you understand the role and its requirements.
Proof of Right to Work:Ensure you have the necessary documentation to prove your Right to Work in the UK. Mention this in your application to reassure the employer that you meet this essential requirement.
How to prepare for a job interview at Coniston Hotel Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any recent changes or promotions. Being able to discuss menu items confidently will demonstrate your commitment to the role and impress the interviewers.
✨Highlight Teamwork Skills
Since this role requires being a team player, be prepared to discuss your previous experiences working in a team. Share how you contributed to a positive team environment and supported your colleagues.
✨Prepare for Common Questions
Anticipate common interview questions related to the food and beverage industry, such as handling difficult customers or managing busy shifts. Practising your responses will help you feel more confident during the interview.
