Do you know your AOV from your ROAS? Can you use contribution margin to set a target CPA and build a traffic and conversion strategy that grows sales profitably?
We’re looking for a Customer Growth Marketer, ideally with retail experience, to turn cultural curiosity into commercial growth for an internationally recognised institution.
The opportunity spans e-commerce and physical retail: attracting the right traffic, converting more visitors into customers and giving them reasons to return. Growing the online shop is a central priority.
Proven experience driving qualified traffic and improving conversion is essential. You’ll know how to work backwards from a revenue target, build the marketing strategy behind it and judge when more acquisition spend makes commercial sense.
You’ll bring:
- E-commerce marketing expertise: a track record of growing qualified traffic, conversion and profitable sales.
- Commercial judgement: understanding what you can afford to pay for a customer, accounting for margins, discounts, fulfilment, returns and repeat purchases.
- An investigative mindset: identifying what’s holding conversion back—from targeting and product range to pricing, stock and the website journey.
- Measurement that informs decisions: distinguishing additional sales from those that would have happened anyway, knowing what to test, what to stop and when to scale.
- Omnichannel thinking: connecting the online shop, physical retail and the visitor experience.
- Collaborative leadership: working closely with CRM, content and retail colleagues, while giving a small, capable marketing team direction and confidence.
You’ll be comfortable building capability, identifying gaps in the data and making clear choices with a limited budget.
An ambitious commercial challenge, with extraordinary stories and products to work with.
Location: London
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Senior Customer Growth Manager in London employer: Congregation Partners
At Congregation Partners, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, our hybrid role offers flexibility while providing ample opportunities for professional growth and development within a supportive team environment. Join us to build meaningful client relationships and advance your career in a company that values curiosity and communication.
