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- Tasks: Develop and optimise KOKO’s Salesforce Marketing Cloud for engaging customer experiences.
- Company: Join KOKO, a legendary music venue in Camden, London.
- Benefits: Enjoy a competitive salary, hybrid work options, and a vibrant work culture.
- Why this job: Be part of the music scene while shaping data-driven marketing strategies.
- Qualifications: 5+ years in Salesforce Marketing Cloud with strong technical skills.
- Other info: Opportunity to work in a dynamic environment with a passion for live events.
The predicted salary is between 50000 - 60000 £ per year.
KOKO — one of London's most iconic music venues, right in the heart of Camden — is looking for a Salesforce Marketing Cloud Developer to join their team. If you're passionate about data-driven marketing and want your work to power some of the city's most legendary live experiences, we want to hear from you.
KOKO Head Office, London
Fixed term contract, 12 months
Working week: Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.
Job Summary
The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance.
Role and responsibilities
- Platform Development & Configuration
- Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp.
- Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS.
- Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes.
- Build and maintain data extensions, attribute groups and data models within Contact Builder.
- Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences.
- Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms.
- Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams.
- Build and manage Flows, automation processes and validation rules to streamline operational workflows.
- Create and maintain reports and dashboards to support performance tracking and business insights.
- Manage user setup, profiles, roles and permissions as adoption expands across the business.
- Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support.
- Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting.
- Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine).
- Own data hygiene practices, including deduplication, suppression management and bounce handling.
- Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies.
- Deliverability & Performance
- Monitor sender reputation, inbox placement and deliverability across domains and IPs.
- Conduct A/B testing and analyze campaign performance to provide actionable insights.
- Build and maintain reporting dashboards to support marketing and commercial decision-making.
- Stakeholder Engagement & Documentation
- Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting.
- Gather and translate requirements from non-technical stakeholders into clear, scalable solutions.
- Produce and maintain technical documentation, including solution designs, data structures and user guides.
- Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations.
- Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.
About you
- 5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment.
- Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards.
- Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds.
- Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships.
- Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud.
- Proven track record in building Journey Builder programmes and Automation Studio workflows.
- Experience configuring Mobile Studio for SMS and WhatsApp channels.
- Salesforce Marketing Cloud Developer or Email Specialist certification.
- Salesforce Administrator certification or equivalent hands-on experience.
- Experience with REST or SOAP API integrations and SFTP-based data pipelines.
- Familiarity with Marketing Cloud Intelligence (Datorama) or similar reporting tools.
- Experience within live music, hospitality, membership or events environments.
Please note we can only consider candidates with the Right to Work in the UK.
Salesforce Marketing Cloud Developer in London employer: Congregation Partners
Contact Detail:
Congregation Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Marketing Cloud Developer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to KOKO or similar venues. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your work with Salesforce Marketing Cloud, make sure to highlight it. Create a mini-project or case study that showcases your expertise in building customer journeys and automations.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with AMPscript, SSJS, and SQL. We want to see how you can bring your hands-on experience to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Salesforce Marketing Cloud Developer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for data-driven marketing shine through. We want to see how your passion aligns with KOKO's mission to create legendary live experiences.
Tailor Your Experience: Make sure to highlight your relevant experience with Salesforce Marketing Cloud and Sales Cloud. We’re looking for specific examples of how you've built customer journeys and optimised campaigns in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, so we can easily see how you fit into the role and our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at KOKO.
How to prepare for a job interview at Congregation Partners
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Marketing Cloud knowledge. Be ready to discuss your hands-on experience with Journey Builder, Automation Studio, and any relevant coding skills like AMPscript and SQL. They’ll want to see that you can not only talk the talk but also walk the walk!
✨Show Your Creative Side
KOKO is all about enhancing customer engagement through creative solutions. Prepare examples of how you've used creativity in past projects, especially in building customer journeys or campaigns. Think about how you can demonstrate your ability to think outside the box while still being data-driven.
✨Understand the Business
Familiarise yourself with KOKO’s mission and the live music scene in London. Knowing their brand and audience will help you tailor your answers and show that you're genuinely interested in contributing to their success. It’s all about aligning your skills with their goals!
✨Prepare for Technical Questions
Expect some technical questions that dive deep into your experience with Salesforce integrations and data management. Be ready to explain how you've handled data hygiene practices or managed user setups in previous roles. Practising these scenarios will help you feel more confident during the interview.