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- Tasks: Create and optimise data-driven marketing solutions for KOKO's Salesforce Marketing Cloud.
- Company: Join KOKO, one of London's most iconic music venues in Camden.
- Benefits: Enjoy a competitive salary, hybrid work options, and a vibrant work culture.
- Why this job: Make an impact on legendary live experiences through innovative marketing technology.
- Qualifications: 5+ years of Salesforce Marketing Cloud experience and strong technical skills required.
- Other info: Fast-paced, creative environment with opportunities for professional growth.
The predicted salary is between 50000 - 65000 £ per year.
KOKO — one of London's most iconic music venues, right in the heart of Camden — is looking for a Salesforce Marketing Cloud Developer to join their team. If you're passionate about data-driven marketing and want your work to power some of the city's most legendary live experiences, we want to hear from you.
KOKO Head Office, London
Fixed term contract, 12 months
Working week: Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.
Job Summary
The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing. The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.
Role and responsibilities
- Platform Development & Configuration
- Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp
- Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS
- Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes
- Build and maintain data extensions, attribute groups and data models within Contact Builder
- Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences
- Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms
- Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams
- Build and manage Flows, automation processes and validation rules to streamline operational workflows
- Create and maintain reports and dashboards to support performance tracking and business insights
- Manage user setup, profiles, roles and permissions as adoption expands across the business
- Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support
- Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting
- Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)
- Own data hygiene practices, including deduplication, suppression management and bounce handling
- Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies
- Monitor sender reputation, inbox placement and deliverability across domains and IPs
- Conduct A/B testing and analyse campaign performance to provide actionable insights
- Build and maintain reporting dashboards to support marketing and commercial decision-making
- Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting
- Gather and translate requirements from non-technical stakeholders into clear, scalable solutions
- Produce and maintain technical documentation, including solution designs, data structures and user guides
- Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations
- Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.
About you
We are seeking a highly skilled and commercially aware Salesforce specialist who thrives in a fast-paced, creative and data-led environment, with the following key attributes;
- 5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment
- Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards
- Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds
- Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships
- Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud
- Proven track record in building Journey Builder programmes and Automation Studio workflows
- Experience configuring Mobile Studio for SMS and WhatsApp channels
Desirable experience:
- Salesforce Marketing Cloud Developer or Email Specialist certification
- Salesforce Administrator certification or equivalent hands-on experience
- Experience with REST or SOAP API integrations and SFTP-based data pipelines
- Familiarity with Marketing Cloud Intelligence (Datorama) or similar reporting tools
- Experience within live music, hospitality, membership or events environments
Please note we can only consider candidates with the Right to Work in the UK.
Salesforce Marketing Cloud Developer in City of London employer: Congregation Partners
Contact Detail:
Congregation Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Marketing Cloud Developer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to KOKO or similar venues. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce Marketing Cloud projects. Include examples of customer journeys you've built, campaigns you've optimised, and any cool data-driven solutions you've implemented. This will give you an edge when chatting with potential employers.
✨Tip Number 3
Prepare for the interview like it’s a live gig! Research KOKO, understand their brand, and think about how your skills can enhance their marketing efforts. Be ready to discuss specific examples of your work and how they relate to the role. Confidence is key!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in the role. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Salesforce Marketing Cloud Developer in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Marketing Cloud. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Show Off Your Technical Skills: Since this role is all about technical ownership, be sure to mention your hands-on experience with AMPscript, SSJS, and SQL. We love seeing specific examples of how you've used these skills in past roles.
Be Creative and Data-Driven: KOKO is all about legendary live experiences, so let your passion for data-driven marketing shine through! Share any innovative solutions or campaigns you've developed that enhanced customer engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at KOKO!
How to prepare for a job interview at Congregation Partners
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Marketing Cloud and Sales Cloud knowledge. Be ready to discuss your hands-on experience with AMPscript, SSJS, and SQL, as well as how you've built customer journeys in Journey Builder. The more specific examples you can provide, the better!
✨Show Off Your Data Skills
Since this role is all about data-driven marketing, be prepared to talk about your experience with data architecture and hygiene practices. Highlight any projects where you've managed data ingestion pipelines or worked with third-party systems. This will show that you understand the importance of clean data in driving successful campaigns.
✨Demonstrate Your Creative Side
KOKO is looking for someone who can blend creativity with technical skills. Think of examples where you've used your creativity to enhance customer engagement or improve campaign performance. Whether it's A/B testing or designing dynamic email templates, make sure to share your innovative ideas!
✨Engage with Stakeholders
This role involves translating technical requirements for non-technical stakeholders, so be ready to discuss how you've successfully communicated complex ideas in the past. Share examples of how you've collaborated with teams or external partners to deliver scalable solutions. Strong communication skills are key!