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For Companies At a Glance
- Tasks: Manage global customers, drive adoption, and ensure their success with Conga solutions.
- Company: Join a fun and collaborative team at Conga, a leader in revenue operations.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Thriving environment with a focus on collaboration and customer retention.
- Why this job: Be the voice of customers and make a real impact on their success.
- Qualifications: Bachelor's degree or equivalent experience in customer-facing roles.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Reports to: Associate Director, Customer Success
Location: UK, remote
Languages: Native/C2 level English with native/C2 level French OR German
Responsibilities:
- Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
- Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
- Lead value realization activities such as customer stakeholder alignment and roadmap reviews to ensure the Conga solution continues to be iterated on and improved in the customer’s environment.
- Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently by internal Conga partners.
- Act as a facilitator, coach, and consultant, continually asking questions to deeply understand and meet customer needs.
Why it’s a big deal:
Conga’s Customer Success team culture is fun, collaborative, celebratory, passionate, and driven. Working with global fortune 200 customers that invest millions in their Conga solutions, CSMs are the customer’s voice, facilitator of conversations, and driver of outcomes, ensuring adoption, identifying expansion, mitigating risk, and improving health and sentiment to secure successful and growing renewal.
Qualifications:
- Education: Bachelor’s degree or equivalent hands‑on experience.
- Experience: 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
- Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
- Proactive collaborator: A self‑starter who takes initiative while working effectively with others to achieve shared goals.
- Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.
- Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently.
- High‑growth adaptability: Thrives in fast‑paced environments, juggling multiple priorities with a structured, data‑driven approach.
- Customer retention focus: Proven track record of strengthening relationships and driving long‑term customer retention.
- Cross‑functional collaboration: Effectively aligns cross‑functional teams to deliver strong customer outcomes.
- Data‑driven: Uses data‑driven insights to identify growth opportunities and accelerate value realization across accounts.
- Edge: Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable.
EEO Statement:
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third‑party solicitation or resumes for our posted FTE positions. Resumes received from third‑party agencies that are unsolicited will be considered complimentary.
Applicant Privacy Statement:
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement. By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Associate Customer Success Manager in London employer: Conga
Contact Detail:
Conga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Conga's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Associate Customer Success Manager. Highlight your consultative mindset and customer retention focus to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Conga family.
We think you need these skills to ace Associate Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Customer Success Manager role. Highlight your experience in customer-facing roles and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. Don’t forget to showcase any relevant experience where you’ve influenced or aligned teams effectively.
Demonstrate Your Proactive Nature: We love self-starters! In your application, share examples of how you've taken initiative in past roles, especially in customer success or similar environments. This will show us you’re ready to hit the ground running.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Conga
✨Know Your Customers
Before the interview, research Conga's customer base and understand their needs. Familiarise yourself with common challenges faced by global customers in revenue operations. This will help you demonstrate your consultative mindset and show that you can build trust and credibility.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated with various stakeholders in previous roles. Use specific examples to illustrate your strong written and verbal skills, as well as your ability to influence and align teams towards shared goals.
✨Be Data-Driven
Highlight your experience with data analysis and how you've used insights to drive customer success. Be ready to discuss specific metrics or outcomes you've achieved in past roles, showcasing your ability to identify growth opportunities and improve customer retention.
✨Demonstrate Adaptability
Conga thrives in fast-paced environments, so be prepared to share examples of how you've successfully managed multiple priorities. Discuss your structured, data-driven approach to problem-solving and how it has helped you thrive in high-growth situations.