Associate Customer Success Manager

Reports to Associate Director, Customer Success

Location: UK, remote

Languages: Native/C2 level English with native/C2 level French OR German

Responsibilities:

• Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
• Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
• Lead value realization activities such as customer stakeholder alignment and roadmap reviews to ensure the Conga solution continues to be iterated on and improved in the customer’s environment.
• Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently by internal Conga partners.
• Act as a facilitator, coach, and consultant, continually asking questions to deeply understand and meet customer needs.

Why it’s a big deal:

Conga’s Customer Success team culture is fun, collaborative, celebratory, passionate, and driven. Working with global fortune 200 customers that invest millions in their Conga solutions, CSMs are the customer’s voice, facilitator of conversations, and driver of outcomes, ensuring adoption, identifying expansion, mitigating risk, and improving health and sentiment to secure successful and growing renewal.

Qualifications:

• Education: Bachelor’s degree or equivalent hands‑on experience.
• Experience: 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
• Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
• Proactive collaborator: A self‑starter who takes initiative while working effectively with others to achieve shared goals.
• Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.
• Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently.
• High‑growth adaptability: Thrives in fast‑paced environments, juggling multiple priorities with a structured, data‑driven approach.
• Customer retention focus: Proven track record of strengthening relationships and driving long‑term customer retention.
• Cross‑functional collaboration: Effectively aligns cross‑functional teams to deliver strong customer outcomes.
• Data‑driven: Uses data‑driven insights to identify growth opportunities and accelerate value realization across accounts.
• Edge: Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable.

EEO Statement:

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.

Applicant Privacy Statement:

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement. By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.