Senior Product Designer in Cardiff

Hybrid 2 days per week in our Cardiff office. Company Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages.

About the Role

We’re looking for an experienced and creative Senior Product Designer to help shape the future of digital insurance experiences at Confused.com. As part of our cross‑functional product design team, you’ll lead design initiatives from discovery through to delivery, collaborating closely with researchers, developers, product managers, content designers, marketers, and analysts. This role blends hands‑on design with strategic thinking — helping us create seamless, insight‑led journeys that deliver measurable value to customers and the business. You’ll play a key part in growing our design culture, mentoring junior designers, running collaborative workshops, and embedding human‑centred design across product and marketing initiatives.

What You'll Be Doing

• Lead design work across product and communication experiences, from user flow mapping and wireframing through to final interface design and testing.
• Champion a user‑centred, evidence‑led design approach, working with researchers and analysts to uncover insights and validate ideas through testing.
• Collaborate across disciplines, including engineering, data, brand, content, and marketing teams, to ensure designs are achievable, consistent, and high‑performing.
• Contribute to the evolution of our design system, maintaining accessible, scalable patterns that align product and marketing design.
• Run and facilitate design sprints and workshops, helping teams align on problems and rapidly test solutions.
• Mentor junior designers, sharing methods, frameworks, and feedback to improve team capability and confidence.
• Balance business and user goals, prioritising effectively and clearly communicating rationale to stakeholders.
• Advocate for content design and accessibility best practices, ensuring every journey is inclusive and easy to use.
• Identify opportunities and initiate design projects, framing problems, aligning stakeholders, and shaping briefs when they don’t yet exist.

What We're Looking For

• Proven experience designing user‑centred digital products, ideally within complex or regulated domains (e.g. finance, insurance, health).
• Excellent UX and UI skills, with a strong grasp of design systems, accessibility, and interaction design principles.
• Confidence using Figma for everything from component design to full interactive prototypes.
• Experience running and contributing to user research, including surveys, usability testing, and analytics review.
• Comfortable mapping customer journeys across full product and marketing funnels.
• Experience with form design, conversion flows, and behavioural insight techniques is a bonus.
• Able to confidently lead design critiques, stakeholder reviews, and cross‑functional workshops.
• Empathy, curiosity, and strong communication skills — with the ability to articulate decisions clearly to peers and senior stakeholders.
• Comfortable initiating projects and influencing roadmaps by spotting design‑led opportunities for improvement.

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our Commitment to You

We are dedicated to developing valuable, inclusive, and user‑friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What We Offer

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in‑office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one‑off £300 “work from home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “my time” per year
• Private medical cover, critical illness cover, dental plans, and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development
• Electric vehicle and cycle to work schemes
• Regular events - from team socials to company‑wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.