FinTech Operations Manager

£60,000–£65,000 base + Bonus + Equity + Excellent Benefits

Configured Recruitment is working on behalf of a highly successful Fintech business, established as a leading player within its niche and now entering an exciting period of growth. With a strong core product and services offering, the business is looking to expand into new verticals and opportunities that align with its existing capabilities, creating an exciting opportunity for an experienced Operations Manager to join at an important stage of its journey.

We’re looking for a Fintech Operations Manager who is as comfortable building as they are managing. This is a role for someone who enjoys creating structure, developing best practice and building scalable processes in an environment where the path forward isn’t always fully defined.

The opportunity

As the business expands into new areas, you’ll play a key role in developing the operational infrastructure needed to support that growth.

You’ll take ownership of creating and improving processes across the operation, with a particular focus on payment operations, scalability, controls and operational best practice. This is not a role where you’ll simply inherit a fully established operating model. You’ll be expected to look at a problem, understand what good looks like, create the process and make it work.

What you’ll be doing

• Own and optimise payment operations, ensuring transactions are processed efficiently, accurately and effectively
• Build, document and continuously improve operational processes across the business
• Develop scalable processes and operating models to support new products, verticals and opportunities
• Identify operational gaps and create practical solutions where processes or ownership are not yet defined
• Establish workflows, controls, SLAs, procedures and escalation paths
• Work closely with Product, Engineering, Compliance, Risk, Finance and Customer teams
• Take ambiguous business objectives and translate them into clear operational plans
• Identify opportunities to automate, simplify and improve existing processes
• Monitor operational performance and use data to identify risks, inefficiencies and opportunities

What we’re looking for

We’re looking for someone who is a builder as much as an operator.

You’ll ideally have:

• Experience within Fintech, Payments, Financial Services or a related environment
• Strong knowledge and experience of payment operations
• A proven track record of creating and implementing processes from the ground up
• Experience working in businesses where plans, processes and structures are still evolving
• An understanding of operational controls, risk management and best practice
• The ability to take an undefined problem and turn it into a structured, workable solution
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• A hands-on, pragmatic approach with strong attention to detail
• The confidence to challenge existing ways of working and introduce better ones

Who will thrive in this role?

You’re someone who enjoys building things that don’t yet exist. You’re comfortable operating without a perfectly defined roadmap and can bring clarity to ambiguity. You know how to ask the right questions, establish priorities and turn an idea or objective into a process that works.

You’ll be naturally curious, commercially minded and motivated by the opportunity to make a tangible impact. Most importantly, you’ll enjoy being part of a business that has already achieved significant success within its niche but is now looking at what comes next.