Complex Care Coordinator
Location: West Midlands (HQ Office-Based with Regional Field Visits)
Salary: Up to 35,000 per annum
Position Type: Full-Time, Permanent
Key Requirement: Valid UK Driving Licence and access to own vehicle
About the Client
Kathryn Rose Consultancy is proud to partner of a fastest-growing healthcare and community support providers in the West Midlands. Delivering specialist 24-hour clinical care spanning Complex Care, Domiciliary Services, and Learning Disabilities, our client supports adults and children managing long-term health conditions such as spinal injuries, acquired brain injury, tracheostomies, PEG feeding, and ventilation.
To support their continued growth, we are searching for a Complex Care Coordinator to join their West Midlands head office.
The Role
This is a versatile, dual-function position combining core rota management with hands-on field supervision. It is ideally suited to a proactive professional who enjoys a fast-paced environment, varied daily responsibilities, and building strong working relationships with both care teams and clients.
Key Responsibilities
- Roster Management: Build, monitor, and maintain efficient care staff schedules to guarantee 100% shift coverage across all client packages.
- Field Supervision & Support: Lead staff supervisions, annual appraisals, and team meetings to maintain high clinical standards.
- Operational Communication: Maintain daily contact with service users, care staff, and internal teams to ensure seamless service delivery.
- Onboarding & Compliance: Assist in onboarding new care team members, ensuring all personnel files meet strict regulatory standards.
- Reactive Problem-Solving: Manage last-minute schedule changes, cancellations, and urgent gaps with a calm, effective approach.
- Multidisciplinary Collaboration: Represent the service alongside Clinical Leads and the Complex Care Manager in MDT meetings, reviews, and commissioner communications.
- Governance & Quality: Assist with safeguarding cases, incident reporting, and service quality enhancements.
- Out-of-Hours Support: Participate in a shared on-call rota (typically 1 weekday evening per week and 1 weekend in every 3 to 4 weeks).
What We Are Looking For
- Industry Background: Minimum 1 year of experience in care coordination, field care supervision, or team leading within a complex care environment.
- Compliance Knowledge: Sound understanding of CQC regulations, safeguarding protocols, and person-centred care delivery.
- Transport: Full UK Driving Licence and own reliable transport (essential for regular field visits across the region).
- Core Competencies: Outstanding organisational skills, strong multi-tasking abilities, and a calm demeanor under pressure.
- Flexibility: Willingness to occasionally adapt working hours (e.g., early starts or late finishes) to resolve critical care gaps when necessary.
Rewards & Package
- Competitive basic salary up to 35,000 per annum
- Free on-site parking
- Company Pension Scheme & Employee Discount Perks
- Comprehensive ongoing training and CPD opportunities
- Clear career progression pathways into senior management and clinical leadership roles
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Care Coordinator in Wolverhampton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
