Do you thrive in a busy, customer-focused environment where no two days are the same?
Join a supportive team where you'll be at the heart of customer service and administration, coordinating service activities, managing enquiries, and ensuring everything runs smoothly behind the scenes.
Role: Service Administrator
- 22 days holiday + option to purchase holiday, team building events and lots of socials, Christmas shutdown, employee discounts and many more!
Salary: 28,000pa - 35,000pa
Location: Winchester, must drive!
Contract: Permanent
Hours: Monday to Friday, 8am - 4:30pm
Start date: November
About the Role
- Provide a service-led approach to customers, dealing with queries and being a first point of contact
- Build and maintain strong relationships with customers, delivering a high level of aftersales support and customer service.
- Monitor equipment performance using telematics and fleet management systems to identify service requirements and sales opportunities.
- Develop and promote service, maintenance, repair, and parts solutions to maximise equipment uptime and customer satisfaction.
- Coordinate and support customer-focused promotions and service packages to drive engagement and business growth.
- Collaborate with service, parts, and management teams to deliver tailored aftersales solutions and improve operational efficiency.
- Manage customer enquiries and provide proactive support to ensure ongoing customer retention and satisfaction.
What We're Looking For
- Previous experience in an aftersales, service support, customer service, or administrative role, ideally within agriculture, machinery, engineering, automotive, or a similar technical environment.
- Good understanding of service, maintenance, parts, and equipment support processes.
- Confident using CRM systems, Microsoft Office applications, and business software to manage customer and operational information.
- Strong organisational skills with the ability to manage multiple tasks, prioritise workloads, and maintain accurate records.
- Excellent communication and relationship-building skills, with a customer-focused approach and the ability to work effectively with both customers and internal teams.
Office Angels UK is an Equal Opportunities Employer.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Admin - £28-£35k + Exciting progression opportunities in Winchester employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
