Amour Recruitment is seeking a dependable and customer-focused Technical Service DeskOperator to join a well-established IT services company based in Waterlooville.
This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.
Salary: £28,000
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Technical Service Desk Operator in Waterlooville employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
