Customer Care Manager / Assistant Customer Care Manager (Complaints Handling)
Location: Warwick (CV34)
Contract: Fixed Term (6-9 months) or Permanent
Working Pattern: Full-time, Hybrid (4 office / 1 WFH)
Salary
- Customer Care Manager: 30,308
- Assistant Customer Care Manager: 27,810
The Role
Join a growing Customer Outcomes team, handling and resolving customer complaints while delivering fair and positive customer outcomes. Depending on experience, candidates will be considered at Manager or Assistant level.
Key Responsibilities
- Manage complaints from receipt through to resolution.
- Investigate issues, gather evidence and maintain accurate records.
- Handle customer calls, emails and correspondence professionally and empathetically.
- Draft complaint responses and final outcome letters.
- Ensure compliance with regulatory requirements and service standards.
- Use approved AI tools to support case reviews and correspondence.
- Identify trends and support continuous improvement initiatives.
What We're Looking For
Essential:
- Experience in customer service, complaints handling, administration or customer support.
- Excellent communication and organisational skills.
- Strong attention to detail and problem-solving ability.
- Confident using Microsoft Office and CRM systems.
- Ability to manage challenging situations professionally.
Desirable:
- Complaints handling experience.
- Experience in a regulated environment.
- Insurance, financial services or similar customer-focused industry experience.
- Investigation and decision-making experience.
What's on Offer
- Hybrid working.
- Supportive team and leadership.
- Training and development opportunities.
- Exposure to complaints, compliance and customer experience functions.
- Career progression within a growing organisation.
Ideal for candidates from customer service, complaints, administration, case management or regulated environments who enjoy problem-solving and delivering excellent customer outcomes.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Care Coordinator (Complaints Handling) in Warwick employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
