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For Companies At a Glance
- Tasks: Help customers solve broadband issues and provide top-notch support over the phone.
- Company: Join EE, a leading tech company with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Why this job: Use your problem-solving skills to make a real difference in customers' lives.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Fun, dynamic team environment with plenty of growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband issues.
Customer Service Advisor - Warrington employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Warrington
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with tech issues, try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your passion for technology! Whether it's gaming or tinkering, share your experiences that highlight your skills and enthusiasm for tech during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Service Advisor - Warrington
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems, especially in tech or customer service. We want to see how you tackle challenges, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Use keywords from the job description to show us you’re a perfect fit for our Broadband Technical Team.
Be Yourself: We love authenticity! Let your personality shine through in your written application. Share your passion for technology or gaming, as it can really set you apart from other candidates.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Confidential
✨Know Your Tech
Brush up on your technical knowledge related to broadband and common issues customers face. Being able to discuss these topics confidently will show that you’re not just a people person, but also someone who understands the tech behind the service.
✨Problem-Solving Scenarios
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved an issue, especially if it relates to technology or customer service.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial in a customer service role, as it shows you value the customer's concerns and can help you provide better solutions.
✨Show Enthusiasm for the Role
Let your passion for helping others shine through. Talk about why you’re excited about the Customer Service Advisor position and how you can contribute to the Broadband Technical Team. A positive attitude can make a big difference!
