Warehouse Manager (Light Warehousing/Ecommerce)

REGULATION is a London-based adult lifestyle and fetish retailer for the LGBT+ community, established in 1991. We retail via our Soho retail store, online, and have a small warehouse in Walthamstow, North London.

We are looking for a hands-on Warehouse Manager to run the day-to-day operation of our E17 warehouse, from receiving and returns through to picking, packing and despatch. You will lead a small team of two Warehouse Operatives, report to the Directors, and be accountable for stock accuracy, order turnaround and a safe, tidy working environment. This is a working role: you will pick, pack and receive alongside the team as well as plan, organise and improve how the warehouse runs.

KEY RESPONSIBILITIES

• Running the warehouse
  • Plan and oversee daily goods in, picking, packing, returns and despatch so orders leave on time
  • Get hands-on. Pick, pack and process stock alongside the team using PDAs, our warehouse and order systems
  • Receive and check deliveries and customer returns, and put new stock and returns into the correct locations
  • Manage carrier collections and despatch, and resolve courier issues with our shipping partners
  • Keep work areas clean, tidy and well organised, and take responsibility for housekeeping and quality assurance
• Stock control
  • Maintain accurate stock levels and locations, and track stock movement between the warehouse, workshop and our Soho store
  • Carry out regular cycle counts and stock takes, and investigate and correct discrepancies
  • Flag low package stocks and reorder needs
• Leading the team
  • Lead, train and support two Warehouse Operatives, setting clear daily priorities and standards
  • Manage rotas, holiday cover and absence in line with company policy, using our HR system
  • Carry out inductions, regular one-to-ones and annual appraisals, working with the Directors of Operations & HR
  • Be involved with recruitment of new warehouse team members in line with HR procedures
• Health, safety and performance
  • Implement and enforce health and safety procedures, manual handling practice and risk assessments, and report incidents promptly
  • Meet agreed KPIs for order turnaround, pick accuracy, stock accuracy and returns processing
  • Work with Directors to improve warehouse efficiency, layout and processes
  • Report on performance and flag problems early

REQUIRED EXPERIENCE & SKILLS

• Essential
  • At least 2 years of warehouse or stockroom experience, ideally in e-commerce or retail fulfilment
  • Experience of leading or supervising a small team, or a clear readiness to step up into it
  • Confident with inventory or warehouse management software and PDAs, and comfortable learning new systems
  • Strong attention to detail and accurate record-keeping
  • Good literacy and numeracy, and clear communication with colleagues and carriers
  • Able to prioritise, problem-solve and work at pace without losing accuracy
  • Reliable, organised and a team player with a can-do attitude
• Desirable
  • Experience with order management systems
  • Experience working with couriers such as DPD, FedEx and Royal Mail
  • First aid or manual handling qualification, or willingness to train
  • Experience of recruiting, inducting and appraising staff

Physical requirements

• Standing or walking for long periods
• Lifting, bending, twisting and moving products up to 15kg
• No forklift or MHE operation is required at our site

Please note: REGULATION sells adult lifestyle and fetish products. You will handle and pack these items daily, so you must be comfortable working with adult content.

Benefits

• Staff discount
• Free Parking
• NEST pension
• Cycle to Work scheme
• Team socials
• Casual dress

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