Location: Hybrid/Stevenage Salary: £52,995
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
- £62,345 per annum pro rata Hours: 39 per week Contract Type: Fixed Term Contract until July 2027 (secondment cover) This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.
Are you an experienced Repairs Scheduling leader who thrives on improving performance, developing people and delivering an exceptional customer experience? We're looking for a Repairs Scheduling Manager to lead and support a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.
You'll play a key role in developing our 'ideal repair booking experience', building a centre of excellence for repair bookings through accurate diagnosis, effective scheduling, proactive customer communication and timely resolution.
You'll work collaboratively with colleagues across the Contact Centre, Digital and other booking teams, Out of Hours providers and field-based teams to deliver a consistent, efficient and customer-focused booking process, ensuring the right operative, with the appropriate skills and capabilities, is assigned to resolve the repair in the customer's home.
We're looking for someone who: Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
Is an inspirational, hands-on leader who can motivate, coach and develop first-line leaders and their teams.
Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
Leads by example, empowers others and is passionate about delivering results while improving the customer experience.
If you're a collaborative and influential leader who enjoys making a real difference to both people and performance, we'd love to hear from you.
Please review the full role profile on our careers page before applying.
Salaries are just the starting point.
Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle
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At Clarion Housing Group, we support the responsible use of AI.
Closing Date: Wednesday 9th September 2026 at midnight.
Act now
- This vacancy may close early without notice.
This is a hybrid role with a base location at our office in Stevenage.
Candidates will be expected to work flexibly between the office and home depending on business needs.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. xrnqpay
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Repairs Scheduling Manager in Ware employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
