£12.71 per hour
35 hours per week
Monday to Friday flexible between 8am-6pm
We are currently recruiting for a role at the RAC in Walsall to work alongside one of their third party clients, one of the most recognisable names in the automotive industry. Based next to the M6, the RAC office is ideally located, with a large, free on-site car park for all staff as well as excellent public transport links and proximity to Bescot Railway station.
Role
This role will see you working in a Customer service capacity, handling calls, emails and live chats from customers from of one of the UK's most well-know car brands. The role will see you handling a range of complex queries and complaints and through excellent customer service, you will ensure that all cases are handled and resolved in a professional and timely manner.
- Handling calls, emails and live chats
- Dealing with complex customer service queries
- Handling complaints
- Dispute resolution
Requirements
- Strong customer service skills
- Call centre experience is highly desirable
- Experience handling complaints
- Confident using internal computer systems
- Excellent written and verbal communication skills
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Customer Service Advisor Monday to Friday in Walsall employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
