£12.71 per hour plus uncapped bonus
35 Hours per week
Monday to Sunday, flexible from 6am-12am
Office based At our iconic Bescot Headquarters
Be the difference when it matters most
When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in:
As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you ll be doing
- Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what s happening
What we re looking for
- Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem-solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
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Call Centre Advisor in Walsall employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
