SERVICE ADVISOR
Location: Wakefield
Salary: £28,000 Basic Salary + Bonus
Hours: Monday to Friday Saturday on a Rota
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a busy and professional dealership, this is an excellent opportunity to become part of a supportive aftersales team where customer satisfaction and employee development go hand in hand. Offering a competitive basic salary, bonus potential, and a range of employee benefits, this role provides both financial reward and long-term career stability.
Whether you're looking to maximise your earning potential or take the next step in your automotive aftersales career, you'll be joining a business that values your contribution and provides a positive working environment.
WHAT'S IN IT FOR YOU
- £28,000 Basic Salary
- Bonus Scheme
- Monday to Friday Working
- Saturday Rota
- Employee Discount Scheme
- Cycle to Work Scheme
- Referral Programme
- Ongoing Training & Development
- Career Progression Opportunities
- Full-Time, Permanent Position
THE ROLE
As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
- Managing service and repair bookings efficiently
- Coordinating workshop loading to maximise productivity
- Keeping customers updated throughout the repair process
- Identifying and upselling additional work where appropriate
- Promoting service plans and manufacturer offers
- Liaising closely with technicians to ensure repairs are completed on time
- Maintaining accurate customer and vehicle records
- Delivering exceptional customer service at every stage of the journey
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
- A proven track record of upselling additional products and services
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- The ability to work effectively in a busy dealership environment
- A positive, professional and customer-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.
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Service Advisor in Wakefield employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
