At a Glance
- Tasks: Create insurance quotes and provide exceptional customer service while upselling products.
- Company: Join Gallagher, a global brokerage team with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, bonuses, comprehensive training, and generous holiday allowance.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real impact by helping customers find the best insurance solutions.
- Qualifications: No prior experience needed; just bring your empathy and communication skills.
The predicted salary is between 27976 - 27976 £ per year.
Location: Wakefield
Salary: £27,976 + potential quarterly bonuses up to £4,200
Hours: 40 hours per week, Monday - Friday + 1 Saturday every 4 - 6 weeks
Indulge your passion for problem-solving and embrace the thrill of risk management as a Customer Service and Sales Advisor with Gallagher's global brokerage team. Join a diverse family united by excellence, safeguarding businesses and empowering ambitions. You'll receive comprehensive training to help you build a legacy of trust and success in the dynamic world of risk management. We believe every candidate brings something special, so even if you don't feel like an exact match, we encourage you to apply.
How you'll make an impact
- Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart.
- Look for all opportunities to upsell or cross-sell our range of products depending on the customers' needs.
- Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have.
- Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services.
- Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team.
About you
- No previous insurance experience required.
- Ability to explain complex language in simple terms, either in writing and/or over the phone.
- Attention to detail because you'll need to accurately review and assess documentation.
- Empathy and the ability to remain calm and composed when dealing with customers.
- Customer service skills to provide a positive experience for customers throughout.
- Computer literate.
Benefits
- Comprehensive training scheme with opportunities for career progression and fully funded professional insurance qualifications (CII).
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we'll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Discounted gym membership.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
We value inclusion and diversity
Inclusion and diversity are core to Gallagher. For over 95 years, we've committed to sustainability and community support. We value diverse identities, experiences, and talents, enhancing our service to clients and communities.
As a Disability Confident Committed employer, we ensure an inclusive, accessible recruitment process, supporting employees with health conditions or disabilities.
Arthur J. Gallagher Services (UK) Limited is a proud Living Wage employer. We are committed to diversity and equal opportunity for all, opposing any discrimination based on protected characteristics. We provide equal employment opportunities in all aspects of the employer-employee relationship and make reasonable accommodations for disabilities unless it imposes undue hardship.
Sales and Service Advisor in Wakefield employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Advisor in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Service Advisor in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
