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Why Choose Fujitsu?
Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.
Why This Role?
- Hourly Rate- £ 13.45, PAYE, paid weekly
- Location: Wakefield WF1 2 UF (on site full-time)
- Start date: ASAP
- Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu's trusted recruitment partner.
Where Shifts Work for You
- Monday- Friday, 9am-5pm / 8am- 4pm
Why Your Skills Matter
- Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone.
- Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases.
- Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting.
- Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalation more complex issues to technical teams.
- Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes.
Where Your Work Makes an Impact
- Respond to inbound calls and support requests from client employees experiencing technical issues.
- Log and manage IT support tickets, ensuring accurate documentation and timely follow-up.
- Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.
- Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience.
- Escalate complex or unresolved issues to internal IT teams or senior support staff.
- Deliver excellent customer service, maintaining professionalism and empathy in every interaction.
- Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues.
Why Apply for This Role
- Chance to go permanent based on performance and business needs
- Chance to nurture and build on your interest and experience within IT
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Customer Service Advisor in Wakefield employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
